Service Advisor

Service Advisor – Interstate Power Systems

Location:

Great Falls, Montana

Interstate Power Systems, a division of I-State Truck Centers, is growing and seeking an energetic, customer‑focused Service Advisor to join our Great Falls team. If you love solving problems, building relationships, and keeping heavy‑duty trucks rolling, this is your opportunity!

• Assist customers at the service counter, by phone, and through our Elite Support processes: appointment scheduling, invoicing, and collection.
• Support the service office by managing the schedule and workload.
• Coordinate technician time and monitor repair progress for maximum efficiency.
• Work with the parts department to gather information, create repair estimates, and update customers for approval.
• Coordinate outside vendors for sublet work on customer units.
• Process warranty claims at branch level and collaborate with the warranty department to maximize recovery.

• Basic computer skills and knowledge.
• High school diploma or equivalent.
• Excellent communication and time‑management skills.
• Strong problem‑solving ability with an innovative mindset.
• 3 years of truck or automotive service writing experience.

• Positive attitude.
• Strong written and verbal communication, including excellent customer service and phone skills.
• Organized and able to manage time wisely.
• Drive to succeed in a day‑to‑day challenging position.
• Mechanical experience.
• Computer skills (Excel, Word, Excede OS).

• Competitive wages.
• Tool program available.
• Tuition assistance for educational and ongoing career growth.
• Health, dental, and vision coverage beginning on the first day of the following month.
• Paid Time Off (PTO) starts accruing day one of full‑time employment.
• 6 holidays and 2 floating holidays per year.
• 401(k) with company matching.
• Long‑term disability coverage supplied.
• Short‑term disability coverage supplied.
• Life insurance coverage supplied.
• Healthiest You – virtual health care paid by Interstate.
• PPE reimbursement.
• Safety glasses and safety boot reimbursement.
• Pet insurance.
• Employee discounts on products and services.
• Employee assistance program – free 24/7 access to a guidance consultant on life challenges for employee or family member.
• Paid health and well‑being screening for employee and spouse.

Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration. Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.