IT Specialist

Position

IT Specialist – hybrid work, 5 days on‑site per month.

Great Falls, MT

$45,000–$55,000 annually.

The IT Specialist delivers Tier I and selected Tier II solutions for MDT employees and credit‑union clients across endpoints, identity, SaaS applications, network services, and peripherals. Focuses on first‑call resolutions, supports incidents and major incidents, and creates runbooks and knowledge articles.

• Administer and secure all corporate endpoints, peripherals, and mobile devices.
• Manage user, group, and computer objects in Active Directory and enforce access controls.
• Evaluate, assess, and deploy new hardware/software and recommend technology standards.
• Monitor system health and deliver status/compliance reports.
• Track inventory of IT equipment, software licenses, and warranties.
• Support core security services (email filtering, MFA, VPN, web filtering) and hosted apps.
• Provide Tier I troubleshooting of LAN/WAN infrastructure (switches, routers, firewalls).
• Provide Tier I/II support to internal and external users.
• Deliver on‑site support to resolve hardware, connectivity, or other incidents.
• Document fixes and share knowledge as needed.
• Maintain positive vendor and customer relationships.
• Represent the company professionally in contacts with clients, vendors, and trade professionals.
• Resolve requests, questions, and problems courteously and professionally.
• Maintain company reputation internally and externally.
• Work well with co‑workers.
• Keep management well informed of activities and significant problems.
• Complete required reports, records, and documentation.
• Attend meetings and committees as required.
• Abide by all company policies and security standards.
• Ensure work area is clean, secure, and well maintained.
• Complete additional duties as assigned.

• High school graduate or equivalent.
• Preferred certifications:
  CompTIA A+, Network+, Security+, ITIL4 Foundation.
• Associate’s degree in IT or related field, or equivalent education and experience.
• Additional training in IT applications, systems, and financial institution operations.
• Minimum 1 year of experience in related positions.
• Hands‑on experience in IT technical support or systems administration.

• Understanding of IT applications and products.
• Windows OS installation, configuration, patching, and performance tuning.
• Networking fundamentals, including TCP/IP, DNS, DHCP, VPN; LAN/WAN/WLAN support;
  Cisco & Fortinet preferred.
• Multi‑site Active Directory administration, Group Policy, and identity lifecycle management.
• Power Shell, Bash, Python, Intune, MCM, or Ansible scripting/automation.
• Familiarity with SQL and cloud platforms (Microsoft 365/Azure, AWS, or GCP).
• Peripheral setup and troubleshooting (printers, scanners).
• Security controls: MFA, EDR, automated patching, compliance best practices.
• Strong technical documentation, knowledge sharing, and customer service communication skills.
• Ability to prioritize, stay calm under pressure, and meet tight deadlines in a fast‑paced environment.

• No hazardous or significantly unpleasant conditions (typical office).
• In‑state and out‑of‑state travel including overnight stays, up to 20 % of time.
• Long duration of computer workstation usage.
• Additional hours, including after‑hours or weekend support, as required.
• 24 × 7 availability while on primary or secondary on‑call rotation.

Entry level

Full‑time

Information Technology

IT Services and IT Consulting