Endpoint Specialist

Submit all application materials to:

Cascade County Human Resources Department
325 2nd Ave N #108

Great Falls, MT 59401

Applications available at the Cascade County Human Resources Dept., ww w .cascadecountymt.gov or Job Service.

Position:
Endpoint Specialist Salary: $20.00 - $23.50 per hour DOQ

Schedule:

Full-time with Benefits Closing Date:
Open Until Filled Department:
Technology Administrator:
Sean Higginbotham

Required Education/ Experience/ Training:
Level 1 – High School Diploma, High School Equivalency Diploma, GED or higher and one (1) + years related

experience in evaluating and resolving computer, system and user problems that include compatibility conflicts, application operations and hardware malfunctions and installing and maintaining computer hardware and software OR an equivalent combination of education and experience. Experience in providing one-toone IT training beneficial.

Level 2 – Associate Degree in computer science or closely related field and two (2) + years of experience in evaluating and resolving computer, system and user problems that include compatibility conflicts, application operations and hardware malfunctions and installing and maintaining computer hardware and software OR an equivalent combination of education and experience. Experience in providing one-to-one IT training beneficial.

Level 3 – Bachelor’s Degree in computer science or closely related field and four (4) + years of experience in

evaluating and resolving computer, system and user problems that include compatibility conflicts, application operations and hardware malfunctions and installing and maintaining computer hardware and software OR an equivalent combination of education and experience. Experience in providing one-to-one IT training beneficial.

Certification/ Training (Levels 1, 2 and
3):
Relevant certifications and training for areas of technical responsibility (e.g., A+/Net+, MCSE/MCSA) is

preferred. Valid Montana State Driver’s License or the ability to obtain within 30 days from date of hire.

Must obtain and maintain all necessary security approvals implemented or required by the Cascade County Sheriff’s Office.

The Endpoint Specialist – Levels 1, 2 and 3 provides a wide variety of technical support to Cascade County (County) offices/departments to ensure the effective installation, security, operations, maintenance and troubleshooting of County endpoint devices such as desktops, laptops, telephones, tablets, printers, etc. and performs other related duties as required or assigned.

Test and install specific client applications and/or report using County software packages; install, test, troubleshoot and maintains hardware and software products; provide training to users on hardware and specific software applications; provide software and hardware technical support to ensure clients' endpoint devices run efficiently;diagnose and solve problems on endpoint devices; research peripherals to find the appropriate solutions to make them function properly;

set up, install, configure and maintain individual endpoint devices (such as desktops, laptops, phones, tablets, printers, etc.); troubleshoot hardware and software failures, restore lost or corrupted data and compatibility issues with hardware/software; ensure the components of the agency’s networks work together with the software applications throughout; maintain an active inventory of devices throughout the agency; perform other related duties as required or assigned.

Know ledge and understanding of: A wide variety of computer software, hardware and peripherals (e.g. Microsoft Office, Office 365, Internet, Email, Windows Operating System, iOS, Android); current and future County operating…