Social Services Supervisor

Position Title

Social Services Supervisor

Social Services

Full Time / Regular / Non-Exempt

Corps Officer

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is spiritual regeneration of all people.

The Social Services Supervisor is responsible for the daily operations of the Family Service Office by providing oversight of office and warehouse staff, volunteers, client case files, budgets, reports, community relations and other administrative duties as required.

• Manage all day-to-day operations of the Family Service Office.
• Work within the approved budget to provide emergency food and direct financial assistance in the form of emergency rent, utilities and prescriptions.
• Perform and oversee casework services to include client interviews, needs assessments, and case management.
• Assure adherence to all funding source guidelines (Siebel, EFSP, etc.).
• Maintain an active information and referral system with other service providers.
• Travel to and attend community meetings as needed or directed by Corps Officers.
• Maintain compliance with Montana Food Bank Network (MFBN) partner agency agreements and Grocery Rescue Program requirements. Act as point person for all communications, agreements MOU/MOA's with MFBN and Feeding America. All MOU/MOA's are to be submitted to the Corps Officer for approval before Divisional approval and/or signature is secured.
• Prepare and submit reports and statistics in accordance with due dates.
• Maintain all fuel and charge receipts in accordance with Salvation Army policy. Turn in receipts daily or as soon as possible to the Administrative Assistant / Finance Clerk.
• Direct supervision of Case Workers and Warehouse Staff.
• Oversight of Warehouse operations. Delegate as necessary:
  • Maintain an adequate supply of food.
  • Manage and rotate emergency food assistance supplies as needed in accordance with applicable health codes. Health Card may be required within 60 days of hire as well as a current tetanus shot.
  • Maintain all refrigeration units in good operating order and cleanliness. Report all malfunctions and necessary repairs to the Corps Officer.
  • Coordinate all food distribution preparations for each day of distribution.
  • Pick up all food and material donations for the Social Services Program as required per donor(s). As needed, drive box truck to pick up food. All donations are to be properly documented and brought immediately to the Social Services Warehouse.
  • Directing and unloading of all deliveries.
  • Manage safety while deliveries are being made by large trucks to ensure proper safety precautions are in place and that no unauthorized personnel are in the unloading areas of the warehouse.
  • Maintain all vehicles assigned to Social Services in good operating order and cleanliness. All general maintenance schedules are to be completed every six months or as needed to include proper maintenance for cold weather operations. Report all necessary repairs to the Corps Officer.
  • Maintain cleanliness, janitorial needs and maintenance of the entire Warehouse and Social Services facilities to include the surrounding properties daily.
  • Conduct a weekly property inspection of the entire Social Services facility and surrounding properties to determine needs and maintenance schedule.
  • All proper safety equipment to include safety harnesses for lifting, hand trucks and other devices are to be maintained in proper working order and inspected before use. Items not in good working order are not to be used and immediately reported to the Corps Officer.
• Coordinate with Great Falls Pre-Release Center Aftercare Program and Community Service Office as needed. Complete all GFPRC Forms as required.
• Volunteer recruitment, training (proper lifting, cleaning work areas, food rotation and proper cleaning and storage of perishable foods) and supervision. Maintain a record of volunteer hours and report monthly.
• Supervise third party volunteer work program participants (i.e. Easterseals/Goodwill workers), utilizing contracts/agreements as a guideline.
• Process incoming mail per Salvation Army policy.
• Maintain all filing systems - both hard copies and computer files - as they pertain to Family Services. This is to include but is not limited to client files, employee information, networking information, address lists, Salvation Army policies and directives, property and vehicle information, program and funding data.
• Use methods of centralized bookkeeping to code and process invoices, receive and process income, and submit reports to Divisional Headquarters in a timely manner.
• Issue receipts, maintain receipt file and complete reports for all in-kind donations.
• Compilation and dissemination of Family Services information and reports to employees, Corps Officers, Divisional Headquarters and other contacts as needed.
• Maintain Protecting the Mission compliance and update records as needed.
• Assist Corps Officer in hiring and…