Assistant Branch Manager

Description

In accordance with leadership guidance, The Assistant Branch Manager (ABM) supports Horizon Credit Union’s mission of providing relevant solutions combined with quality service to improve the financial and personal well-being of more people in more places. Your Path. Our Purpose. Supports branch performance, team engagement, member experience, and community development efforts through active participation in sales, lending, and operational activities. Partners with leadership to coach and develop employees, build product and service expertise, and achieve Credit Union goals.

Assists with workflow coordination, operational effectiveness, and service continuity while fostering a sales and service culture aligned with Horizon’s CORE Values. Promotes relationship growth through member outreach and community involvement that strengthens Horizon’s presence and impact within the communities we serve. Supports adherence to regulatory requirements and established Credit Union policies and procedures.

• Supports a culture where team members use every member interaction as an opportunity to educate, deepen relationships, and provide solutions that improve financial well-being.
• Demonstrates a strong commitment to deepening consumer and business member relationships through active sales, offering the benefits and features of products and services through membership.
• Provides coaching to team members on creating an exceptional. member experience that builds member loyalty and referrals.
• Reviews and manages internal and external member feedback and performs necessary follow-up to improve member experience and service quality.
• Assists employees and members in resolving account and operational issues while promoting adoption of new and existing technology solutions and digital platforms that enhance self-service capabilities.
• Provides support for branch operations by performing duties of member service and loans as needed to meet workload demands, identifying loan and deposit opportunities.
• Ensure team upholds Horizon Credit Union’s CORE values, (Capability, Optimism, Responsibility, Empathy) when interacting with all individuals.
• Supports branch performance by monitoring key metrics, including transaction activity, balancing, loan and deposit production, product sales, referrals, and new account growth, escalating issues and partnering with leadership as needed to achieve established goals.
• Represents HZCU professionally within the branch and community by maintaining a visible presence, engaging in outreach, and adhering to branding guidelines, social media standards, and approved apparel, all to strengthen brand recognition, generate new opportunities, and contribute to member, branch, and market growth goals.
• Lead branch teammates to foster a high-performance, growth-driven culture through daily huddles, shared goals, coaching, and recognition of wins, with a focus on service quality, growth, and operational excellence.

• In conjunction with leadership, will be responsible for managing branch employees through coaching, developing skill sets to meet the needs of the branch and members, maintaining a highly motivated and well-trained staff to ensure quality of work and excellent member relations along with achieving established sales goals, performing employee appraisals, and addressing employee concerns as they arise.
• Carries out leadership responsibilities in accordance with the organization’s policies and applicable laws.
• Act as a resource in order to provide technical guidance and operational assistance to staff.
• Responsible for supporting, developing, and retaining talented employees by…