Store Associate - Part-Time

The Salvation Army is a branch of the Christian Church and the ultimate goal of all programs is spiritual regeneration of all people.

The Salvation Army is an equal opportunity employer.

Assist in the operation of the retail store to include:
Excellent customer service driven retail sales and showroom standards, completing daily “open” & “close” tasks to prepare cash desk for efficient operation, accurate money handling including ability to accurately process credit card and voucher sales, cashiering (accurately enter correct sales categories in register including taxes, ability to understand register operations and read reports), showroom floor operations including hanging clothes according to size, color and garment type as well as maintain date cycles, understand retail floor zone assignments, ability to stock all categories of inventory from bric/brac to books, cleaning, arranging/visual merchandising, helping load out purchased merchandise and separate load‑in donations as received, communication with staff‑volunteers‑supervisors‑customers.

Adhere to uniform, cell phone, break and smoking policies.

• The SA will ensure proper safety, cleanliness, care and maintenance of the retail sales floor (Showroom).
• Responsible for reporting areas in need of service or care to lead cashier or supervisor.
• Work as team member to maintain all public areas of retail showroom, restrooms and cash desk for cleanliness

• Ensure customer service standards are at the highest level.
• Communicate with all customers and team members with pleasant demeanor and professional attitude.
• Provide friendly, courteous and respectful customer service to all “guests” (paying &

non-paying store visitors). Work to provide answers when possible, to customer questions and inquiries.

• Ability to communicate basic information about the many Salvation Army programs or ability to provide direction to the appropriate person(s) to answer specifics of social services available in the community.
• The Store Associate will ensure the frequent changing and upgrading of all store displays ensuring that all floor stock is attractively organized and frequently rearranged so as to cultivate customer interest (Visual Merchandising).
• Present ideas for ways to improve and enhance the customer service experience and create an attractive showroom
• Clothing racks and other stock fixtures are to be kept full of current merchandise at all times.
• Understand the retail floor zone assignments, showroom floor operations including hanging clothes according to size, color and garment type, ability to stock all categories of inventory from bric/brac to books. All clothing must maintain date cycles, dated & color‑coded tagging and will remain on the sales floor at full and mark‑down prices for specific periods. It will be “ragged out” (removed) in a timely manner in general accordance with standard Salvation Army Thrift Store practices.
• The SA is not authorized to reduce or negotiate prices. Items which are normally baled or recycled such as clothing, linens, books, shoes, purses, belts, etc. will be marked down to a pre‑agreed upon sale percentage and frequency with the Manager.

• The SA is responsible to positively acknowledge and treat all customers in a courteous and professional manner.
• Providing excellent customer service includes an understanding of customer complaints. All issues or concerns will be handled in a courteous, kind and respectful manner by all staff. If the Cashier should personally encounter complaints with regard to the sales floor they must immediately notify the Store Manager or Supervisor and…