Repairs Assistant Administrator

Location: Great Malvern

Join us at Smartbox as a Repairs Assistant Administrator!

Are you a passionate Repairs Assistant Administrator looking to make a real impact by giving a voice to those without speech Smartbox is looking for a dedicated individual like you to join our team and contribute to enhancing the lives of people with disabilities.

Your Impact

As our Repairs Assistant Administrator, you will:

Organising and monitoring the collection of devices requiring repair, including arranging for the safe and efficient transportation of all items.
Organising and monitoring the collection of courtesy loan devices, including arranging for the safe and efficient transportation of all items with close coordination with the Repair Technician-Courtesy loan.
Collecting devices from Goods-In, unboxing, and arranging them on designated shelves and maintaining accurate tracking.
Accurately record all necessary details of received devices in the business system for traceability.
Preparing completed repairs and courtesy loan devices for safe transit and organising worldwide shipments, while maintaining an understanding of non-GB shipping requirements.
Preparing faulty Original Manufacturer Equipment (OME) for safe transit and organising worldwide shipments, ensuring compliance with non-GB shipping requirements.
Processing Repair Request forms into the business system, ensuring accurate and timely resolution of all repair requests.
Recording returned trade-in devices according to company specifications, ensuring clear and accurate documentation of all transactions.
Managing the shared inbox by filtering and ensuring all emails are responded to promptly and not overlooked.
Coordinating the secure storage and compliant disposal of batteries and WEEE in line with applicable regulations.

Organisational Responsibilities:

Uphold and actively support Smartbox's Quality Management System (QMS), contributing to continuous quality improvement, regulatory compliance and operational excellence.
Support the company’s sustainability goals through responsible working practices and consideration of environmental impacts in our day-to-day activities.
Actively support Smartbox’s purpose of empowering people with disabilities through assistive technology, ensuring that all work contributes to improving user experience and accessibility.
Handle personal and sensitive information in line with company policies, GDPR, HIPAA and data protection regulations.
Follow all health and safety policies and promote a safe, inclusive, and respectful workplace for team members and customers.
Maintain high standards of conduct, professionalism, and integrity in all internal and external interactions.
Contribute to an inclusive culture that values every individual’s contribution and upholds equality and respect.

You will also be asked to perform other duties on an ad-hoc basis and will need a proactive attitude to this.

Essential Qualifications/Skills/

Experience:

Excellent attention to detail.
Excellent communication skills.
Excellent knowledge of Microsoft Office.
Ability to work both independently and as part of a team.
Ability to prioritise effectively.
Ability to adapt to change.

About Smartbox

At Smartbox, we're proud to be at the forefront of assistive communication technology. Our innovative products are used globally by individuals with diverse needs. Our values – passionate, caring, empowering, achieving together, and enabling change – resonate in everything we do.

Our Inclusive Culture

We believe in giving everyone a voice. Joining Smartbox means joining a diverse team that values collaboration and supports a community that relies on our technology for effective communication.

Our Commitment to Sustainability

At Smartbox, we not only innovate but also prioritise sustainability. We aim to minimise our carbon footprint and promote a greener world through sustainable solutions. By joining us, you'll contribute to shaping a more inclusive society while actively supporting our sustainability efforts.

Our D&I Commitments

At Smartbox, we prioritise diversity and inclusivity in our work environment. Here's how we do it:

Recognised as a Disability Confident Employer by the UK Government and…