Customer Service Engineer

Job Type – Full time

Location – Home working – Birmingham/Nottingham/Northampton

Role benefits – Competitive Salary + Company Car + Expenses + Benefits Package

Become part of making the impossible possible.

About the role:

Are you looking for a role where you can develop your technical expertise, take on meaningful challenges, and be part of a high‑performing, collaborative team?

Job title – Customer Service Engineer

Would you like to work with complex, innovative analytical instruments in a fast‑growing international organisation with a friendly, inclusive culture, united by a shared mission to make the world a better place together with our customers?
If this sounds like you, we’d love to hear from you. Join our UK Customer Support team and help deliver outstanding support to our customers worldwide.

• Support customers throughout the entire lifecycle of Malvern Panalytical instruments – from installation to ongoing service
• Diagnose and resolve issues independently, delivering accurate and effective service to maintain high customer satisfaction
• Provide operational training to customers – mainly during installation – to ensure safe and efficient use of our instruments
• Offer remote support via PC and phone, and travel extensively across the UK as needed
• Assist with helpdesk and training activities and provide timely documentation such as field service reports and mileage reports
• Continuously update your product knowledge, leverage all learning resources and share feedback to improve product quality
• Manage company assets responsibly, including spare parts, tools, vehicle, and software, in line with company guidelines
• Adhere to our code of ethics and professional engineering standards, performing all service activities in compliance with good laboratory practices

• HND or equivalent level in Electronics, Chemistry, or a related discipline
• Strong problem‑solving skills combined with a structured, independent approach that ensures consistent results – even in demanding situations
• Experience working directly on customer sites and thrive in a dynamic field service environment
• Hands‑on experience installing, performing maintenance, troubleshooting, and repairing analytical instruments
• Skilled in using diagnostic devices such as multimeters, flow meters, and other tools used to measure electronic and mechanical systems
• Solid understanding of circuits, wiring/connectors, analog/digital communications, power adapters, and transformers, plus familiarity with plumbing systems, gas distribution, flow control, and pressure chambers
• Experience in measuring material properties such as gas adsorption, chemisorption, particle size, density and/or porosity is an advantage
• Experience in working with laser‑based technologies and familiarity with optical components and alignment techniques
• Current, full UK driving license

• Be a part of an ambitious, fast‑growing, international company with a friendly and inclusive culture
• Drive growth within a leading global organisation whose purpose is to work with our customers, to make the world a better place
• Be a key member of our team in our amazing offices, with a hybrid working model available
• Access to an onsite restaurant
• Gym discounts
• Volunteering days and much more

We encourage applications from underrepresented individuals and people with diverse backgrounds. We always select the most qualified applicant for each role and make decisions without regard to race, sex, age, or any other protected class. We proudly uphold an inclusive, equal opportunity policy that prizes diversity.