IT Support Engineer - Cyber Security
Listed on 2026-09-15
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IT/Tech
Cybersecurity, IT Support, Technical Support, Systems Administrator
IT Support Engineer - Cyber Security
Location:
Malvern
Salary: £25,000 to £30,000
Job type:
Permanent, full-time
Working pattern:
Predominantly office-based
Are you already working in IT support and looking for a genuine route into cyber security?
Hewett Recruitment is working with an established specialist technology business to recruit an IT Support Engineer. You will initially provide hands-on technical support to colleagues and customers while learning from experienced cyber professionals. As your capability develops, you will gain exposure to cyber , vulnerability assessment and security testing.
This is not an apprenticeship or a first IT job. You should already be comfortable resolving common issues and supporting users professionally.
What you will do:- Troubleshoot hardware, software, access, device and connectivity issues.
- Set up users, accounts, permissions and equipment.
- Provide technical support by telephone, remotely and in person.
- Assist with documentation, customer onboarding and cyber security projects.
- Develop towards cyber assurance and vulnerability assessment work.
- Commercial experience in IT support, service desk, desktop support or a similar role.
- Good knowledge of Windows environments and basic networking.
- A methodical approach to troubleshooting.
- Strong customer service and communication skills.
- Evidence of a genuine interest in cyber security.
- Able to commute regularly to the Malvern area and work predominantly on site.
Benefits include funded development, 26 days' holiday plus Bank Holidays, healthcare support and free parking.
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