Adoption Specialist; m/f/x
Listed on 2026-10-10
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IT/Tech
Job Description
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
- Act as a subject matter expert, supporting the Project Manager throughout customer implementation projects
- Lead customer requirements discovery and intake during implementations
- Drive user engagement through remote and onsite presentations and product demonstrations
- Configure, test and validate solutions, including requirements translation, documentation, end-to-end testing and UAT support
- Deliver end‑user training and train‑the‑trainer programmes, including development of tailored training strategies and materials
- Provide go‑live support through remote sessions and onsite floor‑walking with at‑the‑elbow user assistance
- Document final configurations and implementation outcomes to support handover to post‑implementation support teams
- Act as the voice of the customer, identifying enhancement opportunities and serving as a liaison between users and Solventum during implementation
- Conduct clinical audits
- National Clinical Coding Qualification (NCCQ)
- Accredited Clinical Coder (ACC) status up to date
- At least 4 years’ experience as a clinical coder in the NHS
- Experience with Electronic Medical Record workflows, documentation workflows, medical coding workflows
- Proficiency in Microsoft applications such as MS Word, Excel, PowerPoint, Teams, Share Point
- Fluent English skills, both written and spoken
Additional qualifications that could help you succeed even further in this role include:
- Experience in dealing with customers, preferably with healthcare providers, i.e., doctors, nurses, medical coders as well as their management
- Experience with workflows in electronic patient records, medical coding and/or familiarity with a specific hospital information system
- Experience in creating customer facing product documentation such as quick reference guides, training videos, demo collateral etc.
- Experience with functional testing and user acceptance testing
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