Senior Laboratory Onboarding Specialist
Listed on 2026-11-05
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IT/Tech
IT Support, Data Analyst, Information Security & Data Protection, Systems Analyst
Comtron
, part of the MEDFAR group, has been developing healthcare software solutions for laboratories, hospitals, and medical practices across the United States since 1988.
Our mission is to help healthcare organizations streamline operations through reliable, customizable technology that improves efficiency and supports better clinical workflows.
Our flagship products include:
- Labgen LIS
, a comprehensive Laboratory Information System (LIS) that supports a wide range of laboratory specialties—including biochemistry, microbiology, toxicology, cytogenetics, and pharmacogenetics—while enabling laboratories to automate and tailor their workflows. - Medgen
, a web-based Electronic Health Record (EHR) designed with clinicians in mind, offering an intuitive interface that simplifies documentation and makes medical note-taking faster and more efficient.
Comtron
, part of the MEDFAR group, has been developing healthcare software solutions for laboratories, hospitals, and medical practices across the United States since 1988.
Our mission is to help healthcare organizations streamline operations through reliable, customizable technology that improves efficiency and supports better clinical workflows.
Our flagship products include:
- Labgen LIS
, a comprehensive Laboratory Information System (LIS) that supports a wide range of laboratory specialties—including biochemistry, microbiology, toxicology, cytogenetics, and pharmacogenetics—while enabling laboratories to automate and tailor their workflows. - Medgen
, a web-based Electronic Health Record (EHR) designed with clinicians in mind, offering an intuitive interface that simplifies documentation and makes medical note-taking faster and more efficient.
Role Description
As a Senior Customer Onboarding & Training Specialist, you will play a pivotal role in ensuring our clients' success by managing the end-to-end onboarding lifecycle for new laboratory clients. You will design and deliver comprehensive training programs to ensure user proficiency, provide ongoing technical support to troubleshoot issues, and collaborate cross-functionally to resolve complex challenges and enhance the overall customer experience.
In this lead capacity, you will also serve as a mentor to junior team members, guiding their professional development and quality of work. You will lead strategic initiatives to optimize onboarding processes, identify systemic inefficiencies, and implement scalable solutions. Furthermore, you will act as a primary escalation point for high-stakes client accounts, leveraging your deep technical expertise and problem-solving skills to navigate complex issues and maintain long-term client satisfaction.
- Develop a comprehensive implementation plan with detailed milestones and deliverables
- Evaluate clients’ needs and develop configurations to support their business process
- Provide remote and on-site training to clients
- Provide end-user support
- Coordinate internal and client teams to complete Data Migration, Content Development, Interfaces, Enrollment, and Billing Configuration.
- Create detailed training guides based on office workflow.
- Develop, prepare and lead training sessions in group and one-on-one settings.
- Audit tickets
- Assign tasks to other team members to deliver on implementation timelines
Education
- Bachelor's Degree or equivalent experience.
- 5+ years as an LIS (laboratory) onboarding specialist with success implementing large complex labs..
- Lab experience is a plus.
- Project management knowledge is important.
- Strong leadership skills
- Ability to see the big picture without losing focus on detail
- Tech savvy
- Self-starter with excellent communication and influencing…
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