Receptionist, Administrative​/Clerical

Unfortunately NPC does not hold a license for Visa Sponsorship and cannot progress any applications for candidates without the right to work in the UK.

To undertake a wide range of reception duties and provide comprehensive support to the multidisciplinary team.

The post holder will act as acentral point of contact for patients and external agencies, ensuring the effective processing of correspondence, appointment management, electronic workflows (including Footfall and SYSTMOne), telephone enquiries, and general administrative functions.

The role includes greeting and directing patients, managing incoming and outgoing communications, accurately coding and processing clinical information, and supporting the smoothday-to-day running of the practice.

The Receptionist will liaise with clinicians, administrative colleagues, secondary care providers, and communityservices to ensure high standards of patient care and operational efficiency.

Norfolk Primary Care Ltd is a Community Interest Company. It was established to:

• Support and strengthen primary care and to promote and assist practices to improve quality by working with and on behalf of primary care in Norfolk.
• Help with challenges identified by practices workload, GP recruitment, sharing best practice.
• Recognise the changing nature of primary care and assist to ensure that the right level of service is provided to address the needs of the local population.
• Provide benefit to patients of primary care, the clinicians and administrators who work in it and practice organisations in Norfolk.
• Work within health systems to provide patient care in innovative and solution-focused ways.
• We offer successful candidates a supportive working environment, competitive salary, excellent working conditions and the benefits of the NHS pension scheme. Other benefits include access to NHS discounts and discounted First Bus travel.
• If you are interested in working in an organisation committed to a culture of professionalism, growth, integrity, positivity and kindness then we would love to hear from you.

The following are core responsibilities. There may be occasions where additional duties are required depending on workload and staffing levels.

1. Reception Duties

• Greet patients and visitors in aprofessional, courteous, and confidential manner
• Direct patients to appropriate servicesor clinicians
• Manage appointment bookings in line with practice protocols
• Effectively utilise Footfall andSYSTMOne appointment systems
• Respond appropriately to patient enquiries at front desk

2. Telephone Duties

• Answer incoming calls promptly and courteously
• Manage the admin/referral line
• Make outgoing calls to patients and healthcare professionals
• Accurately document telephone communications
• Redirect calls or elevate issues where necessary
• Respond to general enquiries

4. Tasks and Workflow Management

• Monitor and action reception tasks daily
• Communicate clearly with relevant team members

Secondary Responsibilities

• Book urgent appointments (excludingDRS/UDT where specified)
• Complete ICE form requests
• Follow weekly reception rota
• Attend meetings and training sessions
• Monitor and respond to Teams notifications
• Undertake additional duties commensurate with the role

• Educated to GCSE level or equivalent
• GCSE Mathematics and English (Grade C/4 or above)
• NVQ Level 2 in Health and Social Care

• Experience working with the general public
• Experience in an administrative role
• Experience with in a healthcare setting

• Excellent written and verbal communication skills
• Clear and professional telephone manner
• Competent in Microsoft Office and Outlook
• Effective time management and organisational skills
• Ability to work independently and as part of a team
• Strong interpersonal skills
• Problem-solving and analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated and proactive
• Forward thinking
• High levels of integrity
• Empathetic and sensitive in distressing situations
• Ability to work under pressure
• Flexibility to work outside core office hours if required

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.