Support Administrator, Administrative​/Clerical

Job Description:

NHSP

Job Title:

Clinical Support Administrator

Department:
Great Yarmouth Adult Community Team

Duration:
This is a temporary role, and it is currently due to last roughly 12 months

Locations:
Northgate Hospital, Northgate St, Great Yarmouth, R30 1BU

Working Pattern: 30 hours per week
- Any 4 days between Mon - Fri, 9am - 5pm
OR
- Mon - Fri, any 6 hours between 9am - 5pm

Pay Banding:
Band 3 – £14.05 per hour

Trust:
Norfolk and Suffolk NHS Foundation Trust

The postholder must have the following experience:

Secretarial experience

Diary management experience

Minute Taking experience

Job Description

ROLE SUMMARY

· Provide secretarial / administrative support to the team in order that they can provide an efficient service to all customers.

· Respond to the administrative needs of the service to ensure that the requirements of the organisation are met.

· Supervise lower banded staff

DUTIES AND RESPONSIBILITIES

Clinical Support

· Provide accurate, prompt and efficient secretarial/administrative support to the clinical multi disciplinary team which may include spreadsheets and reports.

· Use electronic systems to input and access information as required by the clinical multi disciplinary team.

· Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.

· Liaise with clinical team members in relation to urgent referrals or other emergencies.

· Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.

· Take and process minutes for teams (across the Locality).

Communication

· Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.

· Deal with correspondence and communication liaising, prioritising and co-ordinating with the clinical team.

· Deal with telephone calls and general enquiries and maintain an efficient message system co-ordinating with team members.

· Liaise in a professional manner with each member of the team, providing relevant information.

· Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers.

General

· Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.

· Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.

· Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act.

· Attend and contribute to internal/external meetings relevant to the post as delegated by the line manager.

· Provide cover for other administrative staff during holidays and sickness, across the Locality.

· Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance.

· Liaise with IT departments as delegated by line manager regarding problems / faults with electronic equipment etc.

· Be responsive, adaptable and flexible to working across the locality bases.

· Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

As a member of NHS Professionals, you have…