Customer Service Advisor

P+S Recruitment are pleased to be working on behalf of our clients, who are currently recruiting Customer Service Advisor to join their busy team in Great Yarmouth on a full time, permanent basis.

Our client is looking for a professional and enthusiastic individual to join their Customer Service team. Their Head of Customer Experience will facilitate on-site training to prepare the successful candidate to provide exceptional service to their new and existing customer base.

Main Responsibilities:

* Handle customer Enquiries via phone and email, in a prompt and friendly manner.

* Processing customer orders through the website, email and phone.

* Provide accurate information regarding products and services to customers.

* Resolve customer complaints and issues by identifying the root cause and offering suitable solutions.

* Maintain a record of customer interactions and transactions in the database.

* Collaborate with other departments to ensure customer needs are met effectively.

* Follow up with customers after resolving their issues to ensure satisfaction.

* Participate in training and development programs to continuously improve customer service skills.

Person Specification:

* Have an excellent work ethic.

* Be polite, honest and personable.

* Have fluent, confident and upbeat phone etiquette.

* Be familiar with using a PC and have great written English.

* Ideally have previous experience in Customer Service and/or Sales roles.

Working Hours & Benefits:

* Monday – Thursday 08:30 – 17:30 and Friday 08:30 – 16:30

* Generous Holiday allowance

* Company wide profit share

* Uniform provided

* Growth progression

If this is a role you are interested in, please apply online ensuring your CV is up to date