Receptionist, Healthcare

Ludham and Stalham Green Surgeries are looking to welcome a receptionist to our team. We are happy to consider applicants on a full or part-time basis as currently we have a few posts to fill so can be flexible.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service.

• Greeting and directing all patients;
• Making appointments and giving out appointment cards, where required;
• Supporting the running of the general practice;
• Accepting, issuing and handing out, letters, completed forms, specimen bottles, etc.;
• Dealing with requests for information, and managing problems and complaints;
• Advising patients of practice procedures;
• Registering new patients;
• Answering the telephone, promptly.

This is an excellent opportunity to join a friendly, high achieving and supportive established rural practice providing the full range of traditional family medicine. We are well regarded and supported by our patients.

• Around 5,800 patients with an 'Outstanding' CQC rating
• Dispensing at both sites
• Well established training practice
• A cohesive practice team who will go above and beyond for their patients and their colleagues
• A culture of leadership, supportiveness, kindness, respect, and diversity
• EMIS Web and Footfall clinical systems
• High QOF / DES / LCS achievement
• Research Ready Practice
• Excellent ANP, PNs, NA, HCA, social prescriber, first-contact physio, clinical pharmacist (as well as other ARRS roles)
• Large and supportive management, clinical and administrative team
• Regular practice, clinical, governance and MDT meetings
• Collaborative working with other local practices within a very pro-active PCN
• Work/life balance:
  We are situated on the beautiful Norfolk Broads which is a lovely area to live and work with affordable housing and excellent schools
• Onsite parking
• Employee assistance scheme
• Employee savings scheme

Ifyou would like to find out more information about this role, please do not hesitate to get in contact with us.

• Excellent communication and interpersonal skills
• Attributes to make a positive impact on our local community
• Able to work in a polite, confidential and discreet manner, respecting patients at all times
• Experience of working with the general public, being sensitive and empathic in distressing situations
• Confident to work as part of a team and be able to think on your feet, independently
• Strong IT and administration skills
• Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
• Previous medical or healthcare receptionist experience is desirable

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.