IT Support Apprentice

Role Overview We are seeking a motivated and enthusiastic IT Support Apprentice to join our IT team based in Great Yarmouth. This role is designed to support the growing demand for IT services driven by business growth, device expansion, and increased project activity, while providing the apprentice with structured, hands-on experience across core IT support functions.

• Provide first-line IT support to users, responding to service desk tickets and requests in line with agreed processes.
• Assist with user onboarding and offboarding, including account setup, access provisioning, and equipment preparation.
• Prepare, configure, deploy, and replace end-user devices (PCs, laptops, tablets, and peripherals).
• Support routine device lifecycle management, including stock control, asset tracking, and hardware refresh activities.
• Perform initial ticket triage, escalation, and administration to ensure efficient flow through the support function.
• Assist with administrative IT tasks such as license allocation, basic procurement support, and documentation updates.
• Provide hands-on support during periods of increased demand, including PC replacement programmes, audits, investigations, and major IT projects.
• Maintain accurate records within the IT helpdesk system.
• Develop technical skills across core IT areas under the guidance of senior team members.

• Work towards a recognised IT Support / Digital Apprenticeship qualification (via day release or structured training).
• Gain practical experience across service desk operations, endpoint management, and enterprise IT environments.
• Build foundational skills in Microsoft 365, endpoint management, and IT service management processes.
• Learn best practices for security, compliance, and operational efficiency within a regulated manufacturing environment.

• Strong interest in IT and technology, with a desire to build a long-term career in IT support or infrastructure.
• Good problem-solving skills and a methodical approach to tasks.
• Strong communication skills and a customer-focused mindset.
• Willingness to learn, take direction, and work as part of a wider IT team.
• Ability to manage multiple tasks and respond effectively in a busy support environment.
• Basic familiarity with Windows, Microsoft 365, or general IT concepts (formal experience not required).

• Previous exposure to IT support, helpdesk environments, or technical study (school, college, or self-study).
• Understanding of IT hardware such as PCs, laptops, tablets, and peripherals.
• Interest in cybersecurity, automation, or emerging technologies such as AI.

• SC cleared or ability to obtain

• 25 days holiday (plus bank holidays) with the option to buy up to 5 additional days
• Health cash plan – cash back for everyday health expenses
• Pension scheme with 6% employer contributions
• Life assurance – 4 x annual salary
• Reward and recognition platform
• Discount platform – retail, leisure, gym discounts and more
• Employee assistance programme with access to confidential counselling services
• Support for further training and education

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)