Field Service Support Associate

Field Service Support Associate

Join to apply for the Field Service Support Associate role at Brady

PLUS.

We are in search of a Field Service Support Associate who works with customers in the Onsite Facilities program to provide inventory solutions for their facility supply needs. The FSS supports in the field by setting up new storerooms, maintaining inventory and product needs of existing storerooms, and coordinating with internal departments such as sales and customer service to ensure the highest level of customer satisfaction.

• Travel through assigned territory to ensure the storerooms of Onsite Facilities customers are stocked in accordance with customer needs and pre‑determined inventory and product specifications.
• Stock shelves, place orders, perform cycle counting and correct overstock positions. Responsible for maintaining and adjusting min/max levels and keeping storerooms organized and clean.
• Ensure accuracy of all orders and support with logistics as appropriate; assist with product delivery if needed.
• Perform administrative duties, including maintaining data in the company’s operating system (APlus) and basic data entry in Microsoft Word and Excel.
• Engage with Onsite Facilities customers on a daily basis to ensure the highest level of customer satisfaction. Leverage in‑depth knowledge of Daycon products and services to provide customer solutions.
• Communicate thoroughly and frequently with internal partners such as sales, transportation, customer service and Onsite Facilities management to ensure proper coordination and execution to meet customer needs.
• Set‑up new storerooms and support client conversions, including identifying products, establishing min/max levels, setting up shelves and labeling bins.
• Provide feedback to Onsite Facilities management on recommended changes or enhancements to the program.
• Perform other duties as assigned.

• 1‑3 years of experience providing field‑based customer support.
• Ability to professionally engage with customers in the field.
• Willingness to spend the majority of your work day with local travel throughout MD, DC and VA.
• Effective oral and written communication skills with internal and external customers.
• Basic computer proficiency, including basic data entry in Excel.
• Keen attention to detail and organizational skills.
• Basic math skills – multiplication, division, fractions.
• Ability to work independently and as a team.
• Bilingual Spanish/English a plus.
• A valid driver’s license and safe driving history.

The pay range for this role is $21‑$23 per hour
. This range reflects what the company reasonably expects to pay an associate based on current market data, internal equity, and other factors. Actual compensation may vary depending on experience, qualifications, location and other considerations.

In addition to base pay, Brady

PLUS offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; flexible spending accounts;
Employee Assistance Programs (EAP); 401(k) retirement; and more.

Brady

PLUS is a leading national distributor of solutions for Jan San, Food service and Industrial Packaging. We deliver the right supplies and support to ensure businesses are more successful every day. With 6,000 associates across 180+ locations, we serve thousands of customers nationwide in end markets such as education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.

Brady

PLUS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity or any other characteristic protected by law. Reasonable accommodations are provided for applicants and employees with disabilities.