Field Customer Service Rep

Field Customer Service Representative

We are in search of a Field Service Representative who works with customers in the multi‑family housing industry to provide operational solutions for their maintenance supply needs. The FSR supports inventory management, placing orders, product consultation and problem solving. He or she will serve as the customer’s primary operational contact and will ensure complete satisfaction with deliveries, products, and services.

• Provide stellar customer service as the primary contact for the inventory and service needs of Onsite Properties customers (property managers, service managers, engineers, etc.)
• Travel daily throughout MD, DC, and VA to assigned customer locations.
• Manage inventory levels at customers’ shops, including cycle‑counting inventory, and either order product from Daycon Products or T2 vendor as required to bring inventories back in line or place “pick‑up” orders to fix any overstock positions or incorrect product.
• Provide order information in a timely fashion, to allow the highest level of coordination with the Daycon distribution team.
• Support ensuring timely and accurate deliveries.
• Execute the Onsite Properties script to include review of seasonal items, special projects and special orders; partner with Outside Sales as needed to ensure alignment and opportunities for account growth.
• Work with Onsite Properties detailer team to set up new client shops as required.
• Partner with Daycon Procurement team to ensure the accuracy of stocking positions on hardware.
• Maintain and update the accuracy of onsite labels.
• Provide reports and information as requested in a timely manner.
• Provide ongoing feedback to Daycon/Onsite leadership regarding customer trends or process improvement.

• 1‑3 years of experience with trade work, such as plumbing, electrical, HVAC
• Ability to professionally engage with customers in the field and by phone.
• Willingness to spend the majority of your workday with local travel throughout MD, DC and VA.
• Computer proficiency includes Outlook, Word, and basic Excel.
• Keen attention to detail and organizational skills.
• Basic math skills – multiplication, division, fractions.
• Effective oral and written communication skills.
• Ability to work independently and as a team.
• A valid Driver’s License and safe driving history.
• Frequent sitting, standing, and walking.
• Occasional lifting of up to 50 lbs, rare push/pull of up to 75 lbs.

The pay range for this role is $50,000‑$55,000/year. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, Brady

PLUS offers a comprehensive benefits package to support the health and well‑being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

Brady

PLUS is a leading national distributor of solutions for Jan San, Food service and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow.

Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at

Brady

PLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.

Entry level

Full‑time

Other

Professional Services