Clinical Patient Support Representative

Join Us at United Urology Group

Apply for the Clinical Patient Support Representative role at United Urology Group

Our mission is to deliver compassionate, high‑quality urologic care. We foster a culture of teamwork, integrity, and diversity, and offer competitive salaries, a flexible work/life balance, and comprehensive benefits including tuition reimbursement, health, dental, vision, and corporate discounts.

The Clinical Patient Support Representative combines the responsibilities of a Medical Assistant and Front Desk Receptionist, working collaboratively with clinical staff to ensure efficient and seamless operation of our clinical offices.

• Medical Assistant – Clinical Support
  • Assist providers with patient examinations and procedures.
  • Prepare examination rooms and maintain cleanliness.
  • Record patient medical history and vital signs accurately.
  • Administer medications and injections as directed.
  • Perform basic laboratory tests and collect specimens.
  • Maintain infection control standards and sterilize equipment.
• Front Desk Reception – Administrative
  • Greet patients and visitors warmly to make a positive first impression.
  • Schedule appointments and coordinate additional testing.
  • Answer incoming calls, address inquiries, and direct calls appropriately.
  • Verify insurance coverage and assist with billing questions.
  • Collect payments at time of check‑in.
  • Review patient demographics, entered into Practice Management and EHR.
  • Scan patients’ driver’s licenses and insurance cards into Nti Enterprise.
  • Ensure all required referrals are scanned into the EMR and linked correctly.
  • Assist patients with registration in Phreesia.

• Minimum High School Diploma or GED required.
• Minimum of five (5) years front office and clinical experience, preferably in Urology.
• Proficient knowledge of Medical Terminology; ICD‑10 and CPT‑4 Codes.

• Current knowledge of clinical practice, quality assurance, and patient management.
• Demonstrated ability to work independently and effectively as a healthcare team member.
• Proven organizational and prioritization skills.
• Excellent customer service skills.
• Strong written and verbal communication skills.
• Proficient computer and database skills.
• Attention to detail and strong problem‑solving ability.
• HIPAA compliance and confidentiality.
• Typing speed of at least 40 words per minute.

• Must be willing to travel to other sites within the region.
• Floats to:
  Largo, Brandywine, Annapolis.

• Regularly required to sit and stand for extended periods.
• Involves standing, sitting, walking, bending, stooping, twisting.
• Requires full range of body motion and manual dexterity.
• Occasionally lift and carry items up to 40 lbs.

Full‑Time. Pay Range: $22.00 – $26.00 per hour. Compensation may vary by experience, education, and location.

United Urology Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation. All candidates will undergo a pre‑employment background check.