IT​/Telecom Support Supervisor Grade 30

The Prince George’s County Planning Department of The Maryland-National Capital Park and Planning Commission is seeking an experienced and highly motivated IT / Telecom Support Supervisor to serve as a lead member of the Network and Technology Services (NTS) Section for the Information Management Division of the Planning Department. The NTS Section is responsible for the support, maintenance, and optimization of the Department’s IT infrastructure.

Under the direction of management, they provide network maintenance and support; perform installations and configurations; identify and resolve outages; conduct upgrades and expansions; document configurations, procedures, and process; monitor and optimize performance. The Planning Department provides land use planning for the physical development of Prince George’s County, Maryland. As the second most populous county in Maryland, Prince George’s has a population of approximately 900,000 residents and is home to The University of Maryland at College Park, NASA Goddard Space Flight Center, and Joint Base Andrews.

Under general direction this individual will manage the Department’s helpdesk operations and will provide expert technical expertise to support the implementation, troubleshooting, and maintenance of a 250-user department-wide network, including servers, SAN, and virtualization technology, and special application software, including document imaging software. The candidate must possess good written and verbal skills and have experience in providing user support in an IT environment.

All work will be done under the direction of the NTS supervisor and in collaboration with other Senior Systems Administrators and Network Engineers. As a key member of the Network Technology Team your work will be an important component in managing the group’s support of IT programs, systems, internal and external users.

• Oversee all user support activities and operations.
• Oversee and support AV operations for Planning Board meetings and other special events.
• Maintain a complete and comprehensive inventory of IT assets
• Manage and supervise 5-6 full-time staff members (IT Telecom Support Specialist II’s) and perform the full range of supervisory management functions including performance evaluations, time and attendance, scheduling coordination, recruitment, ensuring staff training and development, coaching and mentoring.
• Manage the planning and deployment of network upgrades, wireless infrastructure improvements, and security enhancements.
• Collaborate with cybersecurity teams to enforce access policies, zero‑trust models, and cloud security configurations.
• Troubleshoot connectivity issues across LAN/WAN, VPNs, cloud platforms, and mobile endpoints.
• Configure, monitor, and troubleshoot cloud-based networking and security platforms such as Zscaler, Microsoft Azure, or AWS.
• Troubleshoot issues associated with implementation of Microsoft Office 365, Teams, Adobe, GIS software, and other local and cloud-based software tools.
• Support the maintenance and enhancement of the physical infrastructure of the department's networking (cable and rack installation, network box security, etc.)
• Demonstrate strong customer service skills, especially with VIP customers
• Communicate routinely with vendors to secure cost estimates, solutions and materials.
• Manages project or section level budget for revenues and expenditures; participates in division budget development.
• Maintain professional and technical knowledge by attending trainings; reviewing professional resources; establishing personal networks; benchmarking state-of-the-art practices; participating in professional organizations.
• Document procedures, diagrams, and network configurations for…