Customer Care Sr. Specialist Retail ; Omaha, Kearney, Greeley or Yankton

At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Are you ready to take your career to the next level? We're on the lookout for talented individuals like you to join our incredible team at FNBO!

Our next class is scheduled to start on Monday, January 5, 2026. You MUST be able to train 9:00am to 6:00pm CST for the first 7 weeks on-site at the Omaha NE Tower, Yankton SD Branch, Greeley CO Branch or Kearney NE branch. 100% attendance required, time off requests will not be granted during the training period.

Starting Monday, 2/23/26, you will then transition into your solidified shift/schedule and work remotely from home. You would transition into one of the schedules below.

• 7:30am to 4:00pm M==RFYS
• 8:00am to 4:30pm M==RFYS
• 10:30am to 7:00pm M=WRF=S
• 12:30pm to 9:00pm MTW==YS
• 2:00pm to 10:30pm M==RFYS
• 8:00am to 4:30pm M=WRFY=
• 7:30am to 4:00pm MTW=FY=
• 9:00am to 5:30pm MTWRF==
• 9:00am to 5:30pm MTWRF==
• 10:00am to 6:30pm MTW=FY=
• 8:00am to 4:30pm MT=RFY=
• 9:00am to 5:30pm MT=RFY=
• 1:30pm to 10:00pm MTWRF==
• 11:00am to 7:30pm MWRF==
• 1:30pm to 10:00pm TWRFY=
• 9:30am to 6:00pm MTWRF==
• FLEX
• MON = (M) TUES = (T) WED = (W) THURS = (R) FRI = (F) SAT = (Y) SUN = (S)

Please note that Full-Time set schedule preference selections will be considered in the order in which they are received, and that selecting a shift/schedule does not guarantee you these hours, as offers are not finalized until you have spoken with a FNBO's Customer Care Talent Advisor.

We also have Full-Time FLEX schedules available after 7 weeks of PAID on-site training (2/23/26). You will have the opportunity to select your own schedule from available shifts between 7:00 AM and 10:00 PM CST, Monday through Sunday each week. Schedules are chosen four weeks in advance, with a minimum commitment of 40 hours per week (Full-Time). Shift availability is based on business needs, and additional hours may be offered on an as-needed basis.

Please note that Evening, Weekend and Holiday availability may be required depending on business, either on a recurring or intermittent basis.

Incumbents in this role MUST reside within a 70-mile radius of the FNBO Omaha, NE Tower:

• 1601 Dodge Street Omaha, NE 68102
• 332 Broadway Ave Yankton, SD 57078
• 1701 23rd Ave Greeley, CO 80634
• 2223 2nd Avenue Kearney, NE 68847

Benefits eligibility for all employees begins the 1st of the month following your start date! (February 1, 2026)

Compensation: $18.00 Per Hour

Non-Exempt/Hourly

Want to be the voice of FNBO? A position on our Customer Care team gives you the opportunity to be the first point-of-contact with our valued customers!

At FNBO,our customers deserve asuperior customer experience, andour Customer Care Senior Specialists arevital in making that possible! This role is for you, if you're great at talking with people, know how to identify and define customers' needs, and enjoy working independently.

• Assist Customers:
  Handle inbound and outbound calls to address customer inquiries and provide support.
• Account Management:
  Help customers manage their bank accounts, including balance inquiries, fund transfers, and transaction history.
• Issue Resolution:
  Resolve issues related to account discrepancies, unauthorized transactions, and other banking problems.
• Product Information:
  Provide information about bank products and services, such as loans, credit cards, and savings accounts.
• Customer Verification:
  Verify customer identity to ensure security and privacy of account information.
• Service Requests:
  Process service requests like account openings, closures, and changes to account details.
• Technical Support:
  Offer basic technical support for online banking, mobile app usage, and ATM-related issues.
• Compliance:
  Adhere to banking regulations and internal policies to ensure compliance and maintain customer trust.
• Feedback Collection:
  Gather customer feedback to improve services and enhance customer satisfaction.
• Documentation:
  Maintain accurate and detailed records of customer interactions and transactions.

• Having an organized workstation to aid with seamless customer interactions is a best practice.
• WFH employees are required to live within a 90 mile radius of a service center. This will ensure employees can get equipment as needed or come onsite when system issues occur.
• WFH employees must have a clean, accessible, and quiet workspace with no distractions, interruptions, or background noise. You want to be able to concentrate and listen to our customers with ease, so this is imperative. Any detection of background noise that would be considered unprofessional by our customers may be grounds for disciplinary action.
• Appropriate dependent care must be in place. Working at home is not a substitute for a child or any other type of dependent care.
• Employees are responsible for all expenses incurred…