Customer Success Manager

Ping Identity# Customer Success Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

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Remote from:
UKSalary:
Undisclosed Department:
Customer Support & Success Employment:
Full Time

Experience:

Director Published:
29 Oct 2026

Apply before:
28 Nov 2026

Listing views:
107

Application actions:
9

Application toolkit## Make your next move.

Prepare your resume, explore your fit, and draft a cover letter for this opportunity.

AI Summary## The role, at a glance.

Ping Identity seeks a Customer Success Manager to own adoption, value realization, retention, renewal risk, and expansion across a portfolio of mid-market to enterprise SaaS customers. The role serves as the primary post-sales relationship owner and coordinates Sales, Support, Engineering, Product, Professional Services, and Renewals resources. Success depends on creating measurable success plans, interpreting usage and health data, leading value-focused business reviews, and engaging stakeholders from administrators through VP level.

The ideal candidate brings enterprise B2B SaaS customer success or account-management experience, strong commercial judgment, and excellent executive communication. Familiarity with IAM, cybersecurity, Salesforce, and customer success platforms is preferred.## Role DNAA quick view of the complexity, pace, ownership and collaboration implied by the job description.### Job Complexity4/5

Easy Hard### Pace & Pressure4/5

Relaxed Fast-paced### Autonomy Level4/5

Guided Full ownership### Communication Load5/5

Independent Collaborative
** AI insight
** This is a demanding enterprise-facing role because it combines strategic relationship management with retention, expansion, data analysis, and cross-functional escalation ownership. The manager must handle multiple customer priorities while influencing senior technical and business stakeholders.## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job median (per year)
Highly competitive**$110,000
** US market range (per year)**$90k–$130k
** 0 $ 143k
** AI insight
** The yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. Estimated annual market compensation is shown in USD for a mid-to-senior enterprise SaaS Customer Success Manager, based on the role scope and the configured US analysis market; this is an AI estimate, not employer-provided compensation.## Core skills

Skills and capabilities most closely associated with this opportunity.

Customer Success Management Enterprise SaaSCustomer Retention Renewal Management Expansion Strategy Account Management Customer Health Scoring Success Planning Executive Business Reviews Stakeholder Management Salesforce Gainsight Data  Analysis Identity and Access Management Cross-functional Collaboration
** Sample interview questions
** Opportunity details## About this role.
** About Ping Identity:
** At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it’s not just something we provide our customers. It’s something that inspires our company. People don’t come here to join a culture that’s built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality,…