Patient Account Representative; Onboarding

Job Details:

Job Location:

Professional Finance Company, Inc.

- Greeley, CO 80634, Position Type:
Full Time, Education Level: High School, Salary Range: $16.00 - $18.00 Hourly,

Job Shift: Day, Job Category:
Entry Level,

Note:

the wage listed is a base rate. Our bonus structure (based on performance metrics) offers the opportunity to earn up to an additional $900/month (additions $11.25/hour) on top of your normal hourly rate.

As a Patient Account Representative (PAR), you’ll play a key role in helping patients resolve their medical accounts. This is a customer-focused position where you’ll provide support, answer questions, and guide patients through their payment options with professionalism and care. If you enjoy problem-solving, communicating with people, and working in a supportive team environment, this is a great opportunity for you!

• Take inbound and outbound calls to assist patients with account questions.
• Explain balances, payment options, and financial responsibilities clearly and professionally.
• Negotiate payment arrangements and process payments accurately.
• Update patient information and maintain accurate account records.
• Collaborate with team members and other departments to resolve account issues.
• Meet performance goals while providing excellent customer service.

• Strong customer service and communication skills.
• Ability to multitask, stay organized, and thrive in a fast-paced environment.
• Comfortable using computer systems and phone platforms.
• Professional, positive, and team-oriented attitude.
• Ability to work in-person in our Greeley, Colorado office.
• Ability to consistently work a full 40-hour week, Monday-Friday.

• High School Diploma or GED required.
• Prior medical office or healthcare experience is a plus (but not required).
• Training is provided—bring your motivation and willingness to learn!

• Competitive hourly pay with opportunities for growth.
• Monthly incentives and KPI bonuses for top performers.
• Supportive team environment with mentorship and training opportunities.
• Make a meaningful difference by helping patients navigate financial challenges.

Starting $16/hour and ranging up to $21/hour (Job typically starts at $16) Monthly incentives based on Key Performance Indicators’