Assistant Office Manager

Rodeo Dental & Orthodontics is one of the fastest growing, multi-specialty dental groups in the country. Born in the Fort Worth Stockyards in early 2008, the company’s team of 100+ award-winning doctors provide a full range of general dentistry, orthodontics, endodontics, oral surgery, and board-certified pediatric dental services in 40+ Rodeo locations throughout the states of Colorado and Texas.

The Assistant Office Leader is a key team member and contributor in creating an amazing, one-of-a-kind Patient Experience. Successful candidates will work in our world-class lobbies engaging, entertaining, and caring for our patients. This person will assist with leading all non-clinical aspects of the dental practice including operations, staffing, scheduling, patient care, patient satisfaction, health and safety compliance, oral healthcare education, marketing outreach and overall performance of all non-clinical staff.

This position requires a flexible schedule that may require extended hours as business requires – including evenings and weekends.

• 2+ years dental experience is preferred
• 3+ years experience in customer service, patient facing is a required
• 2+ years of previous leadership or management experience is required
• Previous dental assisting experience is highly desirable
• Working knowledge of MS Office and/or Google Suite Technologies
• Experience with social media marketing is a plus
• Bilingual (Spanish) is required

• Champion Rodeo’s High-Performance Culture by ensuring the perfect appointment and patient flow is executed successfully each day.
• Ensure treatment coordination and patient consultations are in line with preferred treatment practices and suggestions.
• Experience in a Treatment Coordinator role, or the ability to learn the Treatment Coordinator role, is required in order to assist current Treatment Coordinators or fulfill the role when needed.
• Maintain team accountability to Rodeo’s policies and procedures
• Evaluate and maximize daily schedule for increased production
• Dedicated focus to Patient Outcomes and Patient Experience
• Foster team collaboration, share information and ideas, and push team to innovate
• Assist with directing the Morning Opportunity Meeting, communicate staff assignments and plans, and motivate team
• Work closely with the team to ensure the appointment board and the status of patients is optimized appropriately
• Identify potential patient escalations and engage the Office Leader, Doctors, Regional, and Corporate resources as required to discuss issues, seek out root causes, and provide solutions to systemic issues
• Build strong relationships with all doctors to facilitate treatment and employee satisfaction
• Ensure all record keeping is 100% accurate at all times.
• Make sure the staff always remains 100% credentialed and certified, while performing their duties
• Optimize dental supply inventories - control costs while ensuring supplies are available to meet treatment requirements
• Coordinate and work closely with HR regarding all hiring, training, counseling, and all other employee relations needs
• Immerse yourself and office personnel in the surrounding community for greatest outreach potential

• Prolonged sitting and standing as needed
• Ability to lift up to 15 lbs
• 401(k)
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

NOTE:

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Rodeo Dental is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members. Rodeo Dental is an equal opportunity employer and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our team members is critical to our success.

Rodeo Dental is also proud to be a pioneering certified B Corporation in the dentistry industry! As a certified B Corporation (B for Benefit) Rodeo strives to meet the highest standards for social and environmental performance, transparency, and accountability.