Veterinary Client Service Representative

Veterinary Client Service Representative – PETS Emergency Hospital

Location:

Greeley, CO.

Salary: $16.00/hr – $18.00/hr (pay range). Negotiable based on credentials and experience.

Shift coverage:
Swing and night shifts.

PETS Emergency Hospital, a Thrive Pet Healthcare partner, is committed to providing exceptional care for pets, their families, and our team. We operate a network of 400 clinics and offer comprehensive benefits and professional development opportunities.

• Help strengthen relationships with clients by greeting them and their pets, completing registration, and notifying them of expected wait times.
• Educate clients and answer non-medical inquiries.
• Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed; monitor email and faxes.
• Schedule appointments, including in-office diagnostics, and communicate with referring hospital staff to access patient records; create appointment reminders and reschedule missed appointments.
• Maintain computer records with up-to-date client and patient data, verifying each patient entering the hospital.
• Maintain front desk, reception area, waiting areas, and exam rooms in a neat and clean manner.
• Ensure financial responsibilities are met by reviewing charges and ensuring accurate reconciliation of cash drawer with computer-generated reporting.
• Guide, mentor, and support fellow team members.

• Customer service experience; 1 year experience in veterinary medicine highly preferred.
• Excellent communication skills; team‑oriented with ability to collaborate.
• Outstanding multi‑tasker.
• Ability to work rotating weekends and certain holidays.
• Desire to practice empathetic, gold‑standard medicine for our patients.
• Positive and trustworthy communication with patients, team members, and clients.
• Desire for continual growth and advancement as a valued member.

• Paid time off including 8 weeks of full‑pay parental leave and bereavement leave.
• Health, dental, and vision insurance plus HSA and FSA.
• Pet perks: free exams and discounts at all Thrive Pet Healthcare locations.
• Subsidized backup and ongoing care support for children, adults, and pets.
• Mental health benefits including coaching and therapy sessions.
• 401(k) with employer contribution and no waiting period.
• Continuing education and development support through free CE courses and paid time off.
• Scholarship opportunities and student loan support program.

Hourly pay rate starting at $16.00 – $18.00/hour, negotiable based on credentials and experience.

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.

Join to apply for the Veterinary Client Service Representative position and advance your career in veterinary client services.

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