IT SAP S4 and FICO Senior Support Analyst

Compensation Range (Colorado only):
$84,930.00 - $93,870.00

Any Employment Offers are Contingent Upon Successful Completion of the Following:

• Verification of Work Authorization and Employment Eligibility
• Substance Abuse Screening
• Physical Exam (if applicable)
• Background Checks for Badging/Security Clearances (if applicable)

About Hensel Phelps:

Founded in 1937, Hensel Phelps specializes in building development, construction and facility services in markets ranging from aviation to government, commercial, transportation, critical facilities, healthcare and transportation. Ranked #1 in aviation and #6 overall general contractor in 2024 by BD+C, Hensel Phelps is one of the largest employee-owned general contractors in the country. Driven to deliver EXCELLENCE in all we do and supported by our core values of Ownership, Integrity, Builder, Diversity and Community, Hensel Phelps brings our clients' visions to life with a comprehensive approach that begins with innovative planning and extends throughout the life of the property.

Position

Description:

The IT Senior Application Support Analyst’s role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by maintaining, supporting, and optimizing all networked software and associated operating systems. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate, and resolve systems issues to maximize the benefit of IT systems investments.

Position

Qualifications:

Formal Education & Certification

• College diploma or university degree in the field of computer science, information systems, and/or 7+ years equivalent work experience.

Knowledge & Experience

• In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including Microsoft office, CRM systems, HR systems, various financial systems.
• Experience having built/maintained software.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Broad knowledge of programming languages and techniques, including SQL/No
  
  SQL.
• Able to develop and interpret technical documentation for training and end user procedures.
• Knowledge of trends in technology relating to software applications.
• Experience with building and maintaining databases for query and problem tracking.
• Good understanding of the organization’s goals and objectives.
• Security awareness.
• Preferred experience with SAP and Success Factors.

Personal Attributes

• Highly self-motivated and directed.
• Ability to absorb new ideas and concepts quickly.
• Good analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to conduct research into software development and delivery concepts, as well as technical application issues.
• Ability to present ideas in business-friendly and user-friendly language.
• Very strong customer service orientation.
• Excellent written, oral, interpersonal, and presentational skills.
• Experience working in a team-oriented, collaborative environment.

Essential Duties:

Strategy & Planning

• Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and identify and resolve business systems issues.
• Ensure compatibility and interoperability of in-house computing systems.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.

Procurement & Deployment

• Design and deploy new applications and enhancements to existing applications, software, and operating systems.
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
• Provide support for the testing of new and existing software applications under development or consideration for purchase.

Operational Management

• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems
• Design and perform server and security audits, system backup procedures, and…