IT Application Support Analyst II-SAP S4​/Hana

IT Application Support Analyst II – SAP S4/Hana

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Founded in 1937, Hensel Phelps specializes in building development, construction, and facility services in markets ranging from aviation to government, commercial, transportation, critical facilities, healthcare and transportation. Ranked #1 in aviation and #6 overall general contractor in 2024 by BD+C, Hensel Phelps is one of the largest employee‑owned general contractors in the country. Driven to deliver EXCELLENCE in all we do and supported by our core values of Ownership, Integrity, Builder, Diversity, and Community, Hensel Phelps brings our clients' visions to life with a comprehensive approach that begins with innovative planning and extends throughout the life of the property.

The Application Support Analyst’s role is to support the planning, design, development, and launch of operations systems in support of core organizational functions. This individual will apply proven communication, analytical, and problem‑solving skills to help identify, communicate, and resolve systems issues in order to maximize the benefit of IT systems investments. The Application Support Analyst is also responsible for assisting in the design, delivery, and improvement of in‑house software applications, training programs, and related courseware.

• College diploma or university degree in computer science, information systems, and/or 4+ years equivalent work experience.
• In‑depth, hands‑on knowledge of and experience with enterprise and desktop applications, including ….
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Broad knowledge of programming languages and techniques, including SQL/No
  
  SQL.
• Able to develop and interpret technical documentation for training and end‑user procedures.
• Knowledge of trends in technology relating to software applications.
• Security Awareness.
• Experience with building and maintaining databases for query and problem tracking.
• Good understanding of the organization’s goals and objectives.
• Highly self‑motivated and directed.
• Ability to absorb new ideas and concepts quickly.
• Good analytical and problem‑solving abilities.
• Ability to effectively prioritize and execute tasks in a high‑pressure environment.
• Ability to conduct research into software development and delivery concepts, as well as technical application issues.
• Ability to present ideas in business‑friendly and user‑friendly language.
• Very strong customer service orientation.
• Excellent written, oral, interpersonal, and presentational skills.
• Experience working in a team‑oriented, collaborative environment.

• Meet with decision makers, systems owners, and end users to define business requirements and systems goals, and identify and resolve business systems issues.
• Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.
• Ensure compatibility and interoperability of in‑house computing systems.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Assist in the deployment of new applications and enhancements to existing applications.
• Conduct research on hardware and software products to justify recommendations and to support purchasing efforts.
• Provide support for the testing of new and existing software applications under development or consideration for purchase.
• Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission‑critical systems.
• Create systems models, specifications, diagrams, and charts to provide direction to system programmers.
• Perform hands‑on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Record, track, and document the problem‑solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Communicat…