IT SAP Senior Support Analyst

About Hensel Phelps

At Hensel Phelps, we don’t just build projects—we build careers, communities, and a culture of excellence. As an employee-owned company, every person here plays a vital role in shaping our success and future. Guided by our core values of Ownership, Integrity, Builder mindset, Diversity, and Community, we combine cutting‑edge technology with hands‑on expertise to deliver landmark projects across the nation. When you join Hensel Phelps, you join a team that values your growth, empowers your ideas, and invests in your journey.

Together, we create an environment where innovation thrives, safety is paramount, and every individual has the opportunity to make a lasting impact.

Job Description

The IT SAP Senior Support Analyst’s ensures the stability, integrity, and efficient operation of the organization’s core business systems. Experiance with SAP ECC and/or S/4

HANA is required, along with a strong understanding of how SAP supports key operational processes. This role involves maintaining and optimizing networked software and systems, while using strong communication and problem‑solving skills to resolve issues and maximize the value of IT investments.

Key Responsibilities

• Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and identify and resolve business systems issues

• Ensure compatibility and interoperability of in-house computing systems

• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems

• Deploy new applications and enhancements to existing applications, software, and operating systems

• Perform cost‑benefit and return on investment analyses for proposed systems to aid management in making implementation decisions

• Provide support for the testing of new and existing software applications under development or consideration for purchase

• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies

• Coordinate and perform in‑depth tests, including end‑user reviews, for modified and new systems

• Record, track, and document the problem‑solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution

• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders

• Identify and learn appropriate software applications used and supported by the organization

• Coordinate with department heads to assess departmental application training needs and objectives

• Participate in the design, development, and delivery of software applications training programs and individual classes

• Apply diagnostic utilities to aid in troubleshooting.

Qualifications

• Formal Education & Certification College diploma or university degree in the field of computer science, information systems, and/or 7+ years equivalent work experience

• In‑depth, hands‑on knowledge of and experience with SAP or S/4
  
  HANA and desktop applications, including Microsoft office, CRM systems, HR systems, various financial systems

• Experience having built/maintained software

• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques

• Broad knowledge of programming languages and techniques, including SQL/No
  
  SQL

• Able to develop and interpret technical documentation for training and end user procedures

• Knowledge of trends in technology relating to software applications

• Experience with…