Technical Support Analyst

Full Salary Range: $48,612 - $69,998

11/5/2026

The Technical Support Analyst I performs a variety of skilled and technical work associated with the installation, use, and upgrades of the District’s communication systems, computer hardware, software, and related technologies. The position provides support to users by troubleshooting and resolving technical problems.

• As the first point of contact, monitor and answer helpdesk phone during business hours and respond accordingly. High levels of customer service and excellent communication skills are critical to this role.
• Provide troubleshooting, problem analysis assistance and instruction to staff with computer problems remotely or at the user’s workstation; determine user needs in order to recommend and implement solutions that ensure minimum delay and effective operation for system users.
• Provide support for the District’s hybrid Microsoft 365 tenant and other SaaS applications.
• Provide day-to-day maintenance of computer equipment by installing, configuring, relocating, troubleshooting and repairing computer equipment and software problems.
• Create user network and email accounts; troubleshoot problems with accounts, network rights, and hardware; perform updates and backups as needed.
• Image and deploy workstations and laptops as required.
• Install additional approved software on workstations as required.
• Maintain and troubleshoot copiers, printers and other peripherals.
• Locate and relocate PCs, printers and other hardware.
• Install, terminate, and troubleshoot structured cable as needed.
• Assist with additional tasks such as network and systems monitoring and general server maintenance in the absence of the Technical Support Analyst II and/or Information Technology Manager.
• Perform basic network configuration tasks (such as port configuration) as assigned.
• Respond to after-hours emergencies as part of an on-call rotation.
• Maintain records for software, hardware (both loaned out and permanently installed), maintenance schedules, and licensing as required for efficient IS operation and compliance with copyright or other laws.
• Assist with the creation of digitally accessible content using standard office productivity software (Word, Excel, Outlook, PowerPoint and Adobe Acrobat).
• Stay current with technologies applicable to District use. Demonstrate mastery in software usage and the ability to teach it to others.
• Attend work on a regular, reliable and punctual basis.

• Most work is performed indoors in a busy office-type environment where noise and interruptions prevail.
• Occasional environmental conditions encountered include noise, fumes, odors, and dust. Requires the ability to drive between various locations and occasionally transport supplies during the performance of the job duties.
• Must be able to frequently sit and occasionally walk, stand, bend, kneel, stoop, reach and lift, push or pull.
• Manual dexterity is needed to operate PC and other office equipment.
• The ability to communicate via the telephone and through face-to-face communication is required.
• Vision requirements include near and far acuity, depth perception and color vision.
• Ability to lift / move 50 pounds unassisted; and lift / move a maximum of 100 pounds with assistance.

• Associate’s degree in Computer Science or related field and two (2) years of work experience in computer hardware and software repair and maintenance, network/system administration or any equivalent combination of acceptable education and years of experience in the field.
• Requires a high level of knowledge of computer hardware and software including Windows Operating Systems, and Microsoft 365. Must have a working knowledge of the TCP/IP protocol suite. Ability to troubleshoot network and wireless issues including laptops and other portable devices.
• Requires working knowledge of Microsoft Windows Server Operating Systems including Active Directory and user/computer management. Ability to work with remote monitoring and management tools for desktop patching and reporting. Requires a high level of knowledge of printers (directly connected or network) and other peripherals such as scanners and multifunction devices (scanner/fax/copier/printer).
• Basic knowledge of VoIP phone systems/phones preferred.
• Basic knowledge of virtual environments preferred.
• Experience with Exchange online (hybrid) mailbox/user…