Technical Support Analyst

Weld County IT (Greeley, CO) is recruiting for a skilled Technical Support Analyst.

This Information Technology Technical Support Center (TSC) Analyst is a dual purpose, onsite position responsible for delivering high quality technical support, onboarding and offboarding processing, cellular device management and issue escalation oversight.

This role requires daily face-to- face interaction, organizational and communication skills along with advanced decision-making and will provide daily onsite setup, configuration and support for various hardware resources, including laptops, desktops and cellular devices.

The role coordinates and executes in-person meetings, training and support experiences with IT directors, county personnel and vendors to ensure high priority and complex technical issues are addressed in a timely, accurate, and customer focused manner to ensure resolution and continuous improvement of IT customer service delivery.

• Bachelor's Degree or 4 years Technical Support/Help Desk

• 1 year Technical Support / Call Center / Desktop Support

• Experienced with the setup and configuration of Windows, Microsoft Office 365 products, and other standard/daily use applications. (High proficiency)
• Knowledge of standard desktop and laptop hardware components and associated peripherals. (High proficiency)
• Working knowledge of a range of diagnostic and mass deployment utilities.
• Familiarity with the advanced principles of ITIL and PMP.
• Proven track record of understanding and meeting customer expectations through service level agreements. (High proficiency)
• Basic understanding of project management principles.
• Strong oral and writing skills. Must be able to interact with multiple groups within the team at many levels. (High proficiency)
• Familiarity with CJIS, HIPAA, and PCI policies and procedures.
• Candidate must pass criminal background check prior to employment start date.