Assistant Community Manager

POSITION DESCRIPTION

TITLE:

Assistant Community Manager

DEPARTMENT:

Sales

REPORTS TO:

Community Manager

FLSA:

Non-Exempt

WORK SCHEDULE:

Full Time

Pay:

$22

TRAVEL REQUIRED:

No

LOCATION:

CO On-site

MANAGEMENT:

Yes

EEO:

First/Mid-Level Officials or Managers

JOB FAMILY:

First/Mid-Level Officials or Managers

A Little About Us:

Richmark Property Management is a family-owned Company dedicated to the execution of quality projects and initiatives that enhance communities. We strive to fulfill and live out our mission in everything we do: to elevate the property management experience by prioritizing authentic relationships and delivering the best resident experience possible.

About Your Role:

This is a hands-on, full-time position with day-to-day duties that include leasing, marketing, resident management, revenue, and customer service goals are met for the property. The Assistant Community Managers role is to support the leasing staff and the Property Manager by providing guidance and taking action as necessary to ensure residents are happy and that all property goals are achieved. The Assistant Community Manager is always willing to take an active role in sharing tasks assigned to the leasing team or Property Manager as needed in order to ensure success.

Essential Duties and Major Responsibilities:

• Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site.
• As a customer service expert, the Assistant Community Property Manager quickly responds to all complaints, questions, and requests, rushing forward to address and resolve all issues.
• The Assistant Community Property Manager seeks help from the Community Manager and/or maintenance staff to quickly resolve issues as required to ensure resident satisfaction.
• Directs leasing team to assure that all leads are responded to quickly and professionally, achieve occupancy goals at or above budget expectations.
• Verifies that all incoming traffic has been logged using the resident management software and that all follow-up contacts have been completed each day.
• Possesses superior product knowledge, including pricing and availability, specific floorplan information, and details of property amenities and common areas.
• Maintains excellent awareness of the local market and completes all market surveys as required.
• Has working knowledge of the local community, including local schools, business, and events.
• Ensures that renewal offers are delivered timely and works to bolster resident retention.
• Takes the lead in organizing community events, works to foster a strong sense of resident appreciation.
• Oversees collection of rents, assuring that monies are posted timely, late fees are collected, and evictions are filed on schedule.
• Manages resident delinquency, working with past due residents to collect required payments, and pushing overdue files to collections, as necessary.
• Monitors online reviews, social media, the property website(s), and all advertising for accuracy.
• Strives to learn the Community Managers role and is capable of confidently filling in for the community manager when needed.
• Assist with other duties as assigned.

Education:

• High school diploma or equivalent is required.

Type of Experience Needed to be Successful:

• 3+ years of experience in property management is required.

Specialized Skills:

• Proficiency in Microsoft Excel and Word, and proficiency in property management software
• Excellent customer service skills.
• Experience in social media and technology.
• Ability to act independently and make decisions.
• Excellent verbal and written communication skills.
• Flexibility to work weekends, overtime, and other unscheduled time if needed.

Supervisory Expectations:

Directly supervises one or more employees. Carries out supervisory responsibilities following the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Independence of Action:

Results are defined; the…