Maintenance Lead, Maintenance Manager

POSITION DESCRIPTION TITLE

Maintenance Lead

DEPARTMENT

RPM

REPORTS TO

Facilities Manager

FLSA

Non-Exempt

WORK SCHEDULE

Full-Time

PAY

$27

TRAVEL REQUIRED

No

LOCATION

CO On-Site

MANAGEMENT

Yes

EEO

First/Mid Offs & Mgrs.

JOB FAMILY

Craft Workers

A LITTLE ABOUT US

Richmark Property Management is a family-owned Company dedicated to the execution of quality projects and initiatives that enhance communities. We strive to fulfill and live out our mission in everything we do: to elevate the property management experience by prioritizing authentic relationships and delivering the best resident experience possible.

ABOUT YOUR ROLE

The Maintenance Lead is the expert on all physical and mechanical aspects of the property. The Maintenance Lead also provides guidance and direction to the maintenance staff, joining in to perform any tasks necessary to maintain the physical aspects of the property.

ESSENTIAL DUTIES AND MAJOR RESPONSIBILITIES MAINTENANCE OPERATIONS MANAGEMENT

• Manages maintenance team members to ensure all work orders, unit turns, and additional projects are completed quickly and efficiently.
• Collaborates with the Community Manager to keep the “Make Ready Board” always up to date in the property management software.
• Ensures all maintenance staff utilize the property management software and mobile maintenance app for work orders.
• Proactively maintains cleanliness and order in maintenance areas including the shop, garages, mechanical rooms, and storage areas.
• Manages expenses, negotiates prices for parts, vendor services, and seeks cost-effective solutions with the Community Manager.
• Maintains and ensures functionality, safety, and cleanliness of all vehicles and equipment.
• Oversees day-to-day tasks, periodically inspects other maintenance team members’ work, and offers corrective guidance as needed.
• Provides technical support to maintenance staff.
• Shares responsibility for after-hours emergency service and responds to calls when necessary.
• Coordinates with vendors to confirm all work is completed according to standards and that the vendors follow community guidelines.
• Supervises the maintenance of pools and hot tubs (if applicable), making sure they are clean and comply with health/safety requirements.
• Ensures adherence to preventative maintenance schedules and completion of tasks.

CUSTOMER SERVICE AND INVENTORY MANAGEMENT

• Responsible for managing the maintenance staff to maintain community appearance and provide high-quality customer service.
• Maintains and stocks parts and supplies inventory, coordinating with the Community Manager to manage stock levels within budget.
• Assists with miscellaneous duties as needed.

EDUCATION

• High school diploma or equivalent is required.
• A post-secondary trade certification in electrical, plumbing, HVAC, or other building trades certification is preferred.

TYPE OF EXPERIENCE NEEDED TO BE SUCCESSFUL

• 2+ years of prior maintenance experience is required.
• 2+ years of prior management experience is required.
• Previous budgeting experience is preferred.

SPECIALIZED SKILLS

• Excellent communication skills to drive responsiveness from the maintenance staff.
• Intermediate problem-solving skills to be able to manage complex tasks and work through to solution with little guidance and direction.
• Ability to act independently and make decisions.

SUPERVISORY EXPECTATIONS

The position has immediate oversight of 1 or more team members performing the same or directly related work as those the position leads, which includes interviewing, hiring, training employees, planned work, assigning work, directing work, appraisal, and performance, rewarding and disciplining, addressing complaints, resolving problems.

INDEPENDENCE OF ACTION

Supervisor/manager monitors work progress; incumbent follows precedents and procedures and may set priorities and organizes work within general guidelines established by supervisor/manager.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The work environment is the typical maintenance or construction environment. The employee must complete their work satisfactorily in an indoor/outdoor environment where there are significant distractions including various weather conditions, outdoor machinery, vendor interaction, loud…