Branch Supervisor
Listed on 2026-10-17
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Management
Business Administration, Operations Management, General Management, Administrative Management
Remote Eligible:
No We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://(Use the "Apply for this Job" box below). for a high-level overview of our benefits package and bonus offerings. General Purpose of the Position
This role is responsible for assisting with the direction and administration of branch operations, ensuring compliance with established policies and procedures while overseeing the delivery of exceptional member service. This role supervises a full range of services to both current and prospective members, ensuring prompt, professional, and personalized service, along with effective collaboration across departments. The Branch Supervisor acts as Branch Manager when needed, and provides training, direction, and supervision to branch staff to ensure efficient, consistent, and high-quality service.
Additionally, this role performs various branch-related functions as required.
No We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https:// for a high-level overview of our benefits package and bonus offerings. General Purpose of the Position
This role is responsible for assisting with the direction and administration of branch operations, ensuring compliance with established policies and procedures while overseeing the delivery of exceptional member service. This role supervises a full range of services to both current and prospective members, ensuring prompt, professional, and personalized service, along with effective collaboration across departments. The Branch Supervisor acts as Branch Manager when needed, and provides training, direction, and supervision to branch staff to ensure efficient, consistent, and high-quality service.
Additionally, this role performs various branch-related functions as required.
- Answers Member Advocates’ questions, solves problems, and assists with complex transactions and sensitive member relations problems. Makes judgments for Member Advocates (within limits of authority) pertaining to all operations of branch.
- Ensures that members' requests and questions are promptly, efficiently, and courteously resolved. Explains policies and procedures to members. Answers member’s questions or refers appropriately.
- Demonstrates “escalation resolution” skills to effectively address critical member needs and concerns, recognizing and championing branch/organizational opportunities such as process improvements.
- Assists with Member Advocates functions. Performs duties related to transaction and loan processing, new account openings, account servicing including deposit products, and safe deposit boxes (if applicable). Verifies deposits, process loans, and approve transactions within established limits
- Provides excellent service by demonstrating courtesy and personal concern for members and coworkers needs and followsup to ensure those needs are met.
- Promotes branch business development and seeks to broaden member base.
- Responsible for reviewing and responding to Member Loyalty surveys in a timely manner and sharing any feedback internally as appropriate.
- Reviews and monitors the work of branch personnel. Provides suggestions to leadership and supports as necessary.
- Responsible for interviewing, hiring, and training Member Advocates, as well as planning, assigning, and directing work. Assists with new employee orientation and staff training sessions, ensuring employees are well-trained in all aspects of their roles.
- Ensures employees are knowledgeable about Credit…
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