Taproom Ambassador PartTime Job Greeley area,Colorado USA,Restaurant/Food Service

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* Please Note:

We are passively collecting applications for the role of Taproom Ambassador here, but may not currently have an opening. We will regularly review incoming resumes and reach out as openings arise. Don t hesitate to stop by our taproom or reach out via email if you have further inquiries.
We appreciate your interest and patience

Job Title: Taproom Ambassador

FLSA Status: Non Exempt

Reports To: Taproom Manager

Pay Rate: Starting at $16.50 per hour + Tip Pool Wages

Part-Time and Full-Time: 20-40 hours/week including weekends & evenings

Who we are:

Weld Werks Brewing is a fast-growing, locally owned, and operated craft brewery in historic downtown Greeley, Colorado. We execute our unique and original product line with the highest quality ingredients, a state-of-the-art brewing system, and the latest brewing practices. Our core values include a dedication to quality, honest transparency, earnest candor, operational autonomy, and personal growth. We strongly believe that these five core values are crucial for enabling our team members to flourish and grow.

In 2021 our staff recognized us as a Great Place to Work, and in 2022 we are setting our sights on some considerable growth opportunities.

Get to know this role:

As a key part of our business, our tap room often provides craft beer enthusiasts the first experience of our brewery and beers. And to ensure this first customer experience is a positive one, we are dedicated to providing the best possible service and hospitality to ensure our guests are made to feel welcome in a fun and relaxing environment.

The taproom ambassador is the first brewery representative that our guests meet. Therefore it is imperative that our staff be approachable, friendly and knowledgeable. You are not only representing our brand, but our entire crew and company. You have to like being around people and you have to be dedicated to providing excellent service!

We need teammates who will go the extra mile in both ability and desire, who is more than just a front of house employee but a trusting team member that can contribute to our long term success. Someone who can provide input on customer experience improvements and workflow, whose flexibility mirrors the needs of the team, and who is a dynamic person that is interested in continually transforming our brewery to be the best it can be!

As our Taproom Ambassador, you will be responsible for:

Crafting the environment:

Ensure that all guests feel welcome and are given responsive, informative, and courteous service

Maintain a safe and healthy taproom environment for guests and co-workers

Speak knowledgeably about current beer and food offerings as well as general company and brewing operations

Keep the taproom and outside areas clean and organized at all times

Contribute to building a continually improving taproom experience by identifying and communicating service and workflow inconsistencies and inefficiencies as well as taproom aesthetic and atmosphere enhancements

Being a strong teammate:

Understand communication channels and expectations and be able to share and receive constructive feedback to leadership and peers

Display flexibility and willingness to cover shifts and provided additional team support when needed

Be available to work a minimum of three scheduled shifts per week with an emphasis on weekends

Acquire all applicable trainings such as but not limited to TIPS training and Cicerone Certified Beer Server certification in a timely manner

Taking initiative:

Approach issues, either operational or guest-related, by applying personal judgment based to general procedural guidelines

Identify gaps in product and operational knowledge and take independent action to seek answers and take advantage of educational offerings

During down time, ensure all delegated tasks are complete

Support restaurant operations:

Supply customers with accurate and knowledgeable information about menu items with a particular emphasis on allergens

Deliver food orders to tables in a timely manner; understand when to prioritize food delivery over other tasks

Bus tables and run bus tubs to the dish station to keep tables clean and the kitchen stocked

Details about our ideal candidate:

Skills and Knowledge:

Basic knowledge of and a passion for craft beer and the hospitality industry

Strong verbal and written communication skills

Basic math skills and ability to use a POS system

Customer service experience a plus

Personal

Competencies:

Excellent customer service and interpersonal skills

Communicate effectively with guests, leadership, and co-workers

Ability to remain calm under pressure or when dealing with disgruntled guests

Be a strong and trusting team player

Basic problem solving skills

Supervision

Skills:

Can use independent action in setting objectives and deciding how to proceed with daily operations

Uses self direction in discovering tasks and staying busy through slow periods

In the absence of direct management, is able to coordinate with teammates in determining and adjusting…


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