Child Welfare Support Specialist- Bilingual

* Answer incoming phone calls when at the front desk.
* Identify efficiently and accurately the caller’s need and direct caller to the proper extension or department employee in a customer focused manner.
* Provide calm, respectful responses to individuals in stress filled situations.
* Greet and direct walk-in customers and visitors and identifies the purpose of the visit and provide assistance as needed.
* Provide Spanish/English interpretation for Child Welfare staff.
* Interpretation will be performed at the Department, on the telephone, or out in the field accompanying a caseworker to an identified home or other location of a case participant.
* Oversee lobby; lock and unlock doors daily.
* Monitor unauthorized posting in the lobby area.
* Keep the lobby area clean of debris and wipe down hard surfaces throughout the day.
* Perform a variety of clerical duties that includes data entry, imaging/scanning, mail distribution, copying and assembly of informational packets.
* Responsible for delivering necessary paper to all copy machines.
* Replace toner in copy machines and printers.
* Responsible for maintaining stock of resource material and application packets in lobby and placing supply orders monthly.
* Set up ongoing Foster Care Review schedule coordinating with individual caseworker’s calendars and the State reviewers.
* Mail out letters to invite all individuals involved in scheduled Foster Care Reviews.
* Print and deliver court orders to caseworkers.
* Complete redaction for Discovery requests for Legal.
* Assist Child Welfare staff with various background checks and documentation.
* Perform various legal searches and COVES checks to obtain Colorado birth certificates.
* Assist in preparation of meeting rooms for all family engagement meetings, assisting in setting up technical equipment for teleconferencing, preparing visual aids and other requested services.
* Assist in keeping the meeting rooms clean by wiping down the table, chairs, refilling water pitchers, and restocking drinking cups before and after meetings.
* Follow policies and procedures, the Weld County Code of Conduct, and adhere to strict confidentiality guidelines and appropriate releases of information outlined in both.
* Understand and implement rules and regulations for Child Welfare organizations in Colorado outlined in the State of Colorado Department of Human Services Volume 7 guidelines.
* Demonstrate a high level of professionalism, active listening, and verbal and written communication during all interactions.
* Interact in various settings with internal and external customers, Department and Division leadership, and other professionals and stakeholders.
* Performs other duties as assigned.
* Complies with all policies and standards.
* Experience working in a public or private human services organization.
* Experience working in a Child Welfare environment.
* 2 years of full time business or clerical experience in an office environment which includes a high level of customer service and working with the public.
* Candidate must possess the ability to work as part of a team and independently to achieve necessary results.
* Candidate must possess the ability to manage multiple tasks under time constraints.
* Candidate must possess the ability to enter data into several different computer programs.
* Candidate must possess the ability to learn and apply new computer skills on a regular basis.
* Candidate must possess the knowledge of computer programs such as Microsoft Windows and Word, Excel, and Outlook.
* Candidate must possess ability to keyboard at 35 words per minute.
* Candidate must possess the ability to read and write Spanish in a proficient manner.
* Candidate must possess the ability to interpret between English and Spanish using the professional language.
* Candidate must possess the ability to read and comprehend instructions, correspondence, and department policies and procedures.
* Candidate must possess the ability to write correspondence.
* Candidate must possess the ability to effectively communicate in one-on-one and small group situations to customers, clients, and other employees of the organization.
* Candidate must possess…