Marketing Manager

Company and Culture:

Puro Clean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position

Description:

With a ‘One Team’ mentality, manage the Franchise marketing team and all sales and marketing initiatives. Develop and implement an annual marketing plan, which promotes Franchise services and develops a diverse customer base. Train and coach a professional marketing team capable of achieving annual sales revenue goals. Manage and improve customer satisfaction, including the resolution of any customer complaints. The annual marketing plan is effectively executed, resulting in the achievement of annual sales revenue goals, building of brand awareness, an increase in new customers, and expansion of diverse markets.

Customer expectations are met or exceeded. All customer complaints are resolved quickly to the satisfaction of the customer. A Puro Clean Marketing Manager takes pride in going above and beyond customer expectations by providing a world class level of service which sets us apart from our competitors in the industry.

Responsibilities:

• Develop and manage marketing tasks unique to the needs of Puro Clean and its customers and clients, planning of continuing education classes, hosting lunch and learns and building relationships with centers of influence.
• Identify, create and execute annual marketing objectives in line with operating budget.
• Monitor customer satisfaction by reviewing customer satisfaction forms, conducting follow-up phone calls, and doing follow-up visits to ensure customers are satisfied.
• Recruit, train and coach additional sales staff when applicable.
• Build brand awareness, promote the ‘One Team’ culture and have a genuine willingness to make a difference in the community through service.

• Ability to communicate clearly and effectively with a genuine interest in people. Ask open ended questions and deliver the brand message.
• Talent in identifying and maximizing opportunities to build relationships with clients and customers to create win-win situations and support the business. Excellent organizational skills.
• Comfortable with setting and running appointments, educational classes, and community events in a group setting.
• Respect for safety and brand identity guidelines. Ability to present yourself professionally and with integrity in a sales-based setting.

With over 300 locations across North America and Canada, Puro Clean is leading the industry in emergency property restoration services by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Culture is very important to us. We want to make sure that we are the right fit for YOU!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Puro Clean Corporate.

What defines a leader and what professional experience do you have leading teams that makes you uniquely qualified for this role?

How many years of experience do you have with face-to-face sales and customer service?

Describe a time you turned a prospect into a client and how you accomplished this.

What sales training programs have you participated in?

Flexible Scheduling

Aggressive Competitive Wages

Paid Training for Career Advancement

Opportunity to Help People in Times of Need

“Working for the Puro Clean brand opened my eyes to the bigger picture. We’re all about servicing our community, building trust, and helping others. Puro Clean provides opportunity to help you in your own career and further your education.”