Accounts Receivable Specialist

Accounts Receivable Specialist – Shopko Optical

For over 40 years, Shopko Optical has been delivering high‑quality products and services by combining state‑of‑the‑art technology, exceptional eye care, and hometown Midwestern values to improve the sight and lives of our patients. As we expand, we continually look for innovative and motivated people to join our growth and success.

As part of the corporate team headquartered in Green Bay, WI, you will support our optical centers and the communities we serve through a variety of roles including finance, marketing, human resource, merchandising, IT, real estate, and more.

We offer a competitive benefits package including medical, dental and vision plans, disability coverage, 401(k), and paid time off, including volunteer time.

Apply payment to outstanding claims and follow up on any unpaid claims or late payments to assigned accounts. Accurately log reconciliation information so timely follow‑up may be completed with payers.

• Apply third‑party payments to accounts receivable in a timely manner
• Respond promptly and professionally to mail, email and phone inquiries from insurance companies, stores, safety customers and occasionally patients
• Download and run remittance files provided by third‑party payers, including 835 when available
• Print and mail paper claims as needed
• Monitor Service Now tickets and resolve issues as required
• Utilize insurance company portals to reconcile claims when necessary
• Communicate with teammates and internal business partners as needed
• Manage assigned accounts to identify outstanding AR, identify root cause for lack of payment and follow up as necessary

• Research and reconcile unpaid or underpaid claims, including aged claims
• Inform manager of any issues or unusual occurrences as they happen and elevate issues appropriately
• Correct claims if necessary, resubmit them and communicate with stores when store billing processes need correction
• Engage with insurance companies via email and/or phone meetings to address and resolve claim issues

• High School Diploma or equivalent
• 2+ years of health‑care business experience; retail optical business desired
• Ability to work cross‑functionally with excellent attention to detail and follow through
• Strong interpersonal relationship skills
• Analytical, organizational and problem‑solving skills
• Good oral and written communication skills; able to communicate effectively across all levels of the organization
• Proven ability to work collaboratively in a matrix environment
• Proficient with the Microsoft Office Suite

• Effectively communicate at all organizational levels through written and verbal communication
• Read and write at a high school graduate level
• Lift 10 to 20 pounds
• Sit or stand for extended periods of time
• Operate various office equipment (e.g., personal computer, telephone, fax machine, copier)
• Work normal office hours to meet established deadlines
• Travel independently to support company objectives and personal development

• Entry level

• Full‑time

• Accounting, Auditing and Finance