Customer Onboarding Specialist - Patients

About Practice Tek

Stop scrolling-your dream job might just be here! At Practice Tek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human.

Ready to jump in? Let’s go!

We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. Practice Tek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide.

Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with Practice Tek is full of opportunity.

We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together.

At Practice Tek, you’ll get to:

• Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs.

• Team up with passionate, talented people who care deeply about patients, providers, and making a difference.

• See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone.

• Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.

We’re excited to consider remote candidates for this role! That said, if you’re based in Las Vegas, NV;
Green Bay, WI; or San Diego, CA, you’ll enjoy a dynamic hybrid setup. spending three days each week collaborating in the office and the rest working from wherever you’re most productive.

Why You’ll Love It Here As part of the Tek Tribe, you’ll enjoy:

• Comprehensive health, dental, and vision coverage options

• Wellness benefits that support lifestyle, behavioral health, and overall wellbeing

• Flexible paid time off, sick time, and 10 company-paid holidays

• 401(k) plan with company match to help you build your future

• Culture Committee driving initiatives that spark connection, fun, and belonging

• A workplace powered by innovation, collaboration, and energy every day

What You’ll Do Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner:

• Own successful customer implementations:
  Manage a portfolio of customer onboarding projects from post-sale handoff through kickoff, configuration, training, launch, and transition to the ongoing Customer Success team, ensuring each customer is prepared to successfully adopt and realize value from their Practice Tek solutions.

• Drive the onboarding project plan:
  Establish project goals, milestones, responsibilities, timelines, dependencies, and success criteria while maintaining clear project documentation and keeping both customers and internal stakeholders accountable to agreed-upon next steps.

• Lead customer communication and alignment:
  Serve as the primary point of contact…