Account Manager-HSA​/TPA

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process.

Associated Bank conducts a thorough background check on all new hires.

Join a team dedicated to supporting employers and business partners with benefit administration solutions and service excellence. In this role, you will manage employer relationships, coordinate onboarding and integration activities, resolve service issues, and serve as a trusted resource for employers throughout their lifecycle. This position offers the opportunity to work closely with clients, relationship management teams, and internal partners while helping deliver a seamless customer experience.

• Build and maintain strong relationships with employer clients and business partners, serving as a trusted point of contact for service and support.
• Manage onboarding and implementation activities for new employer groups, including portal integration and account setup.
• Resolve employer inquiries and service issues by providing timely guidance, problem resolution, and ongoing support.
• Support employer communications through inbound calls, shared mailboxes, and other service channels.
• Coordinate file integrations, financial account setup, and ongoing servicing requests to ensure a smooth client experience.
• Interpret and communicate relevant policies, procedures, regulations, and program information to employer clients.
• Identify opportunities to improve operational efficiency and enhance employer service outcomes.
• Collaborate with internal teams to protect sensitive information, support compliance requirements, and deliver effective client solutions.

• Bachelor's degree in Communications, Business, or an equivalent combination of education and experience.
• 1+ years of account or relationship management experience.
• 3+ years of customer service experience.
• Life & Health Insurance License obtained within 3 months of hire.
• HSAe Certification through ECFC obtained within 3 months of hire.
• CFC Certification through ECFC obtained within 3 months of hire.

• 3+ years of experience in the insurance, health savings account, or third-party administration industry.
• Experience supporting benefit administration programs and employer-facing customer relationships.
• Familiarity with benefit onboarding, integration, and issue resolution processes.

You’ll join a collaborative team focused on delivering exceptional service and building lasting client relationships. The role offers structured onboarding, job shadowing, and ongoing learning opportunities to help you succeed and grow. Your work will have a direct impact on employer satisfaction by helping clients navigate benefit administration and service needs with confidence.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

Associated Bank serves more than 120 communities throughout…