Elevate Specialist; LTE - Child Support

Elevate Specialist (LTE) - Child Support

Responsible to assist the agency with recruitment and participation in the ELEVATE program. Assists Child Support Specialists by promoting employment and training services offered through the ELEVATE grant.

• Identifies potentially eligible participants for enrollment in the ELEVATE program.
• Conducts outreach by phone, text, email, mail, and in person to potential participants to provide information regarding the ELEVATE program and the child support enforcement process.
• Promotes ELEVATE services offered through the grant which include job seeking skills, resume writing, interviewing skills, job leads, vocational and interest assessments, and co-parenting classes.
• Schedules appointments for enrollment with potentially eligible participants.
• Initiates outreach to employers to market the ELEVATE program and participant skills.
• Provides individual and group presentations regarding the benefits of the ELEVATE program.
• Serves as liaison to develop and maintain strong partnerships with participants, case workers, community agencies, and the contracted parenting provider.
• Maintains understanding of child support program and available services through ELEVATE.
• Refers participants to other community resource agencies as necessary.
• Assists participants in understanding and strategizing short‑ and long‑term employment goals using the ELEVATE program.
• Provides guidance and assistance with job application, onboarding, and employment challenges.
• Delivers work supports in accordance with agency policy.
• Responds to inquiries from participants about child support program and refers questions to coordinator or caseworker.
• Enters and maintains case and participant information into the KIDS system, collects, analyzes, and interprets data, and prepares reports.

• Knowledge of general office procedures, computerized software systems, internet access, database, spreadsheets, and word processing programs.
• Knowledge of terms and forms used when establishing and enforcing child support.
• Ability to examine and appraise documents and files for determining required actions related to job function.
• Knowledge of employment services and labor market.
• Ability to conduct workshops, presentations, and public speaking engagements to promote the program.
• Ability to understand and follow complex oral and written instructions.
• Ability to conduct interviews, interpret court orders, explain basic procedures, and obtain cooperation in difficult situations.
• Typing speed minimum 25 net words per minute.
• Ability to answer inquiries and complaints effectively and maintain competence in stressful situations.
• Ability to learn and apply specialized knowledge and skills of the department and other community resource agencies.
• Ability to utilize a variety of office equipment.
• Ability to work independently, accept responsibility, and exercise judgment within duties and responsibilities.
• Ability to establish and maintain effective working relationships with staff, attorneys, community and government agencies, participants and the general public.
• Ability to communicate effectively orally and in writing.
• Ability to plan and organize duties and responsibilities.
• Ability to work the required hours of the position.

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