Teller​/Member Service Representative-Bilingua

TELLER/MEMBER SERVICE REPRESENTATIVE-BILINGUA

Join to apply for the TELLER/MEMBER SERVICE REPRESENTATIVE-BILINGUA role at Fox Communities Credit Union

We currently have a career opportunity for a full-time Bilingual Teller/Member Service Representative at our Main Street branch in Green Bay. The Bilingual Teller/Member Service Representative creates a positive first impression, establishes strong member relationships, processes member transactions, assists members with account maintenance and problem resolution, uncovers member needs while opening new accounts, and educates members on credit union products and services.

The primary responsibilities of the Bilingual Teller/Member Service Representative role include but are not limited to:

• Promoting and upholding the Fox Mission, Purpose, Vision, and Values
• Processing basic and advanced member transactions and account maintenance confidentially, accurately, and efficiently, and assisting members with problem resolution (e.g., CD maintenance, sub‑accounts, member disputes, fraudulent transactions, credit report reviews, new account maintenance, IRAs and HSAs)
• Opening new accounts with knowledge of account ownership, authorized signers, and supporting documentation required for all accounts, including business, trust, estate, guardianship, custodial, hardship, and representative payee accounts
• Asking probing questions to identify member needs, educating members on financial services, cross‑selling credit union products and services, and directing members to other credit union representatives when appropriate

Candidate requirements for the Teller/Member Service Representative position include:

• One to three years of similar or related experience is a plus
• Previous cash handling or teller experience is preferred
• Knowledge of credit union products and services is a plus
• Excellent attention to detail
• Excellent written and verbal communication skills
• Flexible availability, including rotating Saturdays
• Working knowledge of computers and ten‑key data entry skills required
• Ability to work independently with minimal supervision
• Ability to prioritize work and meet deadlines
• The ability to speak and translate fluent Spanish and English is required

Branch hours:
Mon.

-Fri. 8am-5:30pm, Sat. 9am-12pm

Fox Communities Credit Union is an over $3 billion in assets community‑based credit union serving more than 130,000 members at over 20 locations. We take pride in being a progressive, member‑owned, full‑service financial institution dedicated to serving the community. We offer a great team environment, competitive salary, and an excellent benefit package, which includes medical, dental, vision, life, short‑term and long‑term disability insurance, 401(k) (Roth and Traditional) with company match, paid time off, caregiver leave, and paid volunteer time off.

Equal Opportunity Employer of Protected Veterans, and Individuals with Disabilities.