Customer Account Coordinator

At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions. Since 1941, we've positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions.

By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers' unique needs - including the choice to procure furniture according to what fits their ordering and fulfillment process. That's why we say we offer far more than furniture. We're Furnishing Knowledge.

The Customer Account Coordinator provides exceptional sales, product, and order support to an assigned OEI Sales team member, their customers, and other business partners for all product lines, with the exception of Wall products.

The CAC is responsible for all inbound pre-sales and post-sales activities generated by their assigned account group. Pre-sales responsibilities include preparing quotes, pricing, and related customer support. Post-sales responsibilities include coordinating transportation and delivery schedules with the appropriate OEI and KI departments, as well as ensuring the timely resolution of quality-related issues.

The CAC must possess broad technical knowledge of OEI Systems, Desk, and Seating products and services in order to deliver first-class service to all OEI and KI internal and external customers.

• Develop and provide comprehensive quotes for OEI products, including Seating, Systems, and Desking, utilizing tools such as eSpec and other customer-required platforms.
• Create, review, and validate product checklists to ensure accuracy and completeness prior to order processing.
• Support the mock-up process, including approval, review, installation, and final disposition.
• Coordinate freight quotes, color matches, sample requests, testing requests, COM/KOM requirements, pricing, and approvals.
• Provide product pricing, technical support, and training assistance for OEI products and services.
• Review and process order specials, submit requests as required, and coordinate special drawing approvals with customers.
• Coordinate expedited lead times with Production, Custom Options, Design, and Transportation teams as needed.
• Manage delivery and installation schedule changes with installers following order release.
• Review, process, and manage order changes and cancellations after order entry.
• Process and administer billing activities for consignment programs.

• Associate's or Bachelor's degree, or equivalent combination of education and experience.
• Two or more years of customer service, sales support, or project management experience preferred.
• Proficiency with BPCS, Microsoft Word, Excel, Outlook, eSpec, and SAP.

• Participation in our Employee Stock Ownership Plan (ESOP): As an employee, you will have stock ownership in the company.
• Competitive Health, Dental, & Vision Insurance: Comprehensive coverage for your well-being.
• A 401(k) Plan with Company Match: A retirement savings plan with employer contributions.
• Paid Vacation, Sick Days, & Holidays: Time off to recharge and spend time with loved ones.
• Wellness Resources: Access to an on-site fitness center, fitness reimbursement program, and on-site nurse.
• Onsite Cafe: Enjoy a full breakfast and lunch menu right at work.
• Employee Product Discounts: Special pricing on company products.
• Educational Reimbursement Program: Support for degree programs and certifications.
• Full Benefits Package: Includes life insurance, short-term disability, long-term disability, and an Employee Assistance Program (EAP).

KI is an Equal Opportunity Employer.