Technical Account Manager - Strategic Accounts

Job Details:

Job Location:

1740 COFRIN DR - GREEN BAY, WI 54302, Position Type:
Full Time, Salary Range: $22.00 - $25.00 Hourly, Cash Depot is seeking a highly motivated, technically inclined, and exceptionally organized Technical Account Manager with an emphasis on our convenience store customers and large strategic accounts.

Our Account Management team is a critical part of Cash Depot's core business, responsible for supporting some of our largest and most valuable customer relationships. This position requires more than exceptional customer service. We are looking for a confident, proactive professional who understands the importance of account retention, technical accuracy, operational efficiency, and taking ownership of customer needs from beginning to end.

The ideal candidate is a natural problem-solver who enjoys technology, thrives in a fast-paced environment, and can effectively manage competing priorities while maintaining outstanding attention to detail.

We value individuals with a gamer's mindset: strategic thinkers who enjoy troubleshooting, quickly learning new systems, multitasking, anticipating challenges, and finding solutions under pressure.

At Cash Depot, we believe in hands-on training, continuous improvement, and empowering our employees to take initiative, develop their expertise, and deliver world-class service to our customers.

The Technical Account Manager serves as a primary point of contact for new and existing customers, providing comprehensive account management, technical support coordination, onboarding, training, and operational oversight.

This role is responsible for managing complex customer relationships, preparing ATM processing agreements, coordinating service implementations, understanding additional financial technology offerings, and investigating transaction and deposit discrepancies.

The Account Manager must be comfortable independently leading customer onboarding and training sessions, navigating multiple systems, analyzing account information, and collaborating with internal departments to ensure timely and accurate resolutions.

Success in this role requires exceptional organization, technical confidence, sound judgment, and the ability to prioritize effectively while maintaining accountability for every customer request.

• Manage and strengthen relationships with existing customers, including major convenience store chains and strategic accounts.
• Deliver world-class customer service through proactive communication, timely issue resolution, and consistent follow-through.
• Identify customer needs, opportunities for additional services, and potential risks to account retention.
• Handle escalated customer concerns professionally while maintaining strong relationships.

• Develop a thorough understanding of ATM processing systems, transaction activity, terminal management, and reporting platforms.
• Investigate deposit discrepancies, settlement issues, transaction exceptions, and processing concerns using financial records and system reports.
• Troubleshoot technical issues and coordinate resolutions with appropriate internal departments.
• Understand and support additional financial technology services, including cryptocurrency-related features and other value-added offerings.
• Stay current on system updates, processing requirements, and new technology.

• Lead customer onboarding from initial setup through implementation, ensuring accurate documentation and timely completion.
• Independently conduct virtual customer training through Microsoft Teams, Zoom, and other platforms.
• Explain ATM processing systems, reporting tools, account…