Part-Time Community and Student Engagement Specialist

Part-Time Community and Student Engagement Specialist

Join Inside Higher Ed as a Part-Time Community and Student Engagement Specialist in Green Bay, WI. This role supports enrollment services, student finance, and student success initiatives.

This position provides clear communication and support to students and external customers, ensuring a high-quality experience. The specialist will educate students on admissions, enrollment, student finance, and financial aid, while applying coaching frameworks to meet student and customer needs.

• Serve as the first point of contact to greet internal and external customers using various modalities.
• Create and update student accounts in applicable information systems.
• Assist students in navigating their self‑service portal, applying to programs, and enrolling for courses.
• Support students in understanding the financial aid process, collecting payments, and arranging billing.
• Utilize resources and internal systems to resolve customer inquiries.
• Use coaching frameworks to assess needs, communicate resources, and engage in dialogue to ensure understanding of action plans or referrals.
• Provide additional support to Enrollment Services as deemed necessary for student success.

• Associate Degree.
• Two years of related work experience.
• Proficiency with Microsoft Office Suite, One Note, instant messaging, electronic calendar, and Workday preferred.
• Equivalent combination of education and experience may be considered.

• Demonstrate behaviors that support student recruitment, retention, and student success initiatives.
• Show alignment with the College’s values.
• Collaborate effectively across diverse backgrounds and experiences.

To perform this job successfully, an individual must be able to perform essential duties. Reasonable accommodations may be made for qualified individuals with disabilities. Contact Talent and Culture at talent andculture or 920‑498‑6286.

Northeast Wisconsin Technical College does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, national origin, disability, veteran status, sex, sexual orientation, gender, genetic testing, or other applicable categories. Inquiries may be directed to the Associate Vice President of Student Affairs at 920‑498‑6823 or nondiscrimination.