Senior Account Executive - NY

Join to apply for the Controls Service Field Engineer - Hybrid ) role at Carrier HVAC

As a Controls Service Field Engineer, you will help advance ALC’s business through helping expand our Aftermarket Services on advanced systems. We are looking for a team member who is self-motivated, detail oriented, customer focused, and acts as a role model for other field engineers. You will work to solve complex problems, lead the training of less experienced Field Service Engineers, and serve as a contact in the field as a product and technical expert.

• Provide site-specific training to owners/operators on the complete system.
• Provide solutions to complex system problems and lead others on how to resolve problems.
• Local contact for technical issues, may coach and resolve issues either on site or through remote coaching.
• Perform system maintenance on field controllers, servers and workstations and field hardware.
• Communicate issues and recommend system enhancements, upgrades, and/or repairs.
• Maintains feedback of equipment scheduling and modifications needed.
• Manage assigned work to exceed customer’s time and quality expectations.
• Communicate and document the status and details of the project with the customer.
• Provide site-specific training to owners/operators on the upgrades/service.

• High School Diploma or GED.
• 4+ years of experience in Building Automation, HVAC, or technical field.
• Capable of climbing ladders or using other lift equipment over 8 feet above grade and capable of lifting items up to 50lbs.
• Valid and current Driver’s License and can be insurable by the company’s insurance.

• Bachelor’s degree, Associate Degree, Technical/Business School Certificate or Diploma in HVAC, Controls, or related field.
• Proficient with advanced building automation software, such as WebCTRL, and installing building automation controls.
• Ability to navigate and integrate into a variety of building automation systems.
• Expert with TCP/IP networks including wireless technology.
• Experience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplines.
• Ability to communicate technical information to a non-technical audience.
• Excellent communication skills as well as the ability to work well in a team environment.
• Proficient with Microsoft 365 applications.

• Mid-Senior level

• Full-time

• Engineering and Information Technology

• Industrial Machinery Manufacturing