Success Advocate

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Reports To: Associate Director of Success

Employment Status: Part-Time

Employee Classification: Hourly

Position Summary: Freedom House Ministries is open 24 hours every day of the year providing shelter for families experiencing homelessness. Through meeting basic needs and providing comprehensive programming, our mission is to walk alongside families as they work to become self‑sufficient. Success Advocates manage daily tasks to keep the shelter running smoothly, including serving meals, housekeeping, and hospitality tasks. Hospitality is important to us - we want families to feel welcome and come out of "crisis mode" to be able to make decisions about the future of their families.

Success Advocates play a vital role in helping families feel welcome by listening with empathy and serving as supportive, professional role models.

• Maintain a safe, supportive environment within the facility.
• Monitor facility to support the safety of clients and facility.
• Ensure residents are following guidelines.
• Prep and serve meals that have been assigned by Lead Cook or aid volunteers who are serving meals, following all food safety guidelines and regulations.
• Maintain a home‑like atmosphere through tasks like cleaning and organization.
• Encourage completion of chores by residents.
• Perform general administrative duties to include answering phones, making copies, and faxing.
• Turnover and clean resident rooms, as needed (following a family moving out) and prepare the room for new families.
• Provide supportive listening and maintain professional boundaries with residents, as needed.
• Build relationships with helpful community members by guiding and assisting them as they donate items or volunteer their time.
• Engage in opportunities to grow as a professional by attending workshops and training provided.
• Employ a Trauma Informed service philosophy when developing interaction opportunities for clients, volunteers, and service providers.

• Minimum of high school diploma or equivalent, relevant work experience may be substituted for some college work.
• Strong computer skills (Word, Excel, Microsoft 365) and ability to learn the latest programs.
• Ability to maintain clear personal and professional boundaries.
• Strong organizational and time‑management skills.
• Ability to work weekends, nights and holidays.
• Ability to work effectively in a constantly changing and sometimes stressful environment, while maintaining a positive and solution‑oriented approach.
• Team orientated, flexible and willing to help in other areas as needed.
• Cooperative, friendly, and helpful attitude with residents and other staff members.
• Exhibit effective critical thinking skills.

• Ability to walk for your entire shift (3 to 8 hours per day) with intermittent occasional standing, bending, squatting, or climbing.
• Ability to remain alert and on duty throughout shifts.
• Ability to lift over 50 pounds when necessary.

This job description is provided as a general summary of common duties performed by individuals assigned this job title. It is not all‑inclusive, nor is it intended to create a contract, written or implied, between employees and Freedom House Ministries, nor does it in any way alter the employment‑at‑will relationship that exists between employees and Freedom House Ministries.

Freedom House Ministries is an equal employment opportunity employer, does not discriminate and is open to all qualified candidates, regardless of race, color, gender, sexual orientation, religion or national origin. We also willingly comply with laws that govern age discrimination, equal pay and sexual harassment.

Entry level

Part‑time

Legal

Individual and Family Services