Systems Specialist

Upholds the Credit Union’s mission of "We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve," by ensuring the seamless operation of the Credit Union’s accounting and payment systems. This role involves balancing, tracking, reporting, verifying, and auditing key processes to support members and internal operations. Responsibilities may include managing check and wire processing, Remote Deposit Capture, Digital Banking transactions, ATM management, payroll deductions, ACH processes, and more.

The role also involves conducting audits, maintaining GL accounts, and providing cross-departmental support when needed.

• Member Support:
  Assist members with inquiries regarding accounts, ATM errors/ issues, payroll deductions, ACH transactions, wire transfers, digital banking, and payment systems.
• Payment Processing:
  Handle incoming and outgoing domestic/foreign wire transfers, ACH transactions, and rejected check processing promptly and accurately.
• Systems Management:
  Maintain and update payment systems, including debit card operations, ATM functionality, and other transaction platforms.
• Fraud Monitoring:
  Review reports daily to detect fraudulent or suspicious activity and coordinate necessary actions.
• Reconciliation and Audits:
  Balance general ledger accounts, perform monthly audits, reconcile payroll accounts, and track transaction activity.
• Collaboration:
  
  Support departments such as Fraud and Card Analysts, Treasury Management, and Accounting as needed.
• Training and Cross-Training:
  Assist in onboarding new employees and provide backup for other payment-related roles within the team.

Upholds the Credit Union’s mission of "We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve," by ensuring the seamless operation of the Credit Union’s accounting and payment systems. This role involves balancing, tracking, reporting, verifying, and auditing key processes to support members and internal operations. Responsibilities may include managing check and wire processing, Remote Deposit Capture, Digital Banking transactions, ATM management, payroll deductions, ACH processes, and more.

The role also involves conducting audits, maintaining GL accounts, and providing cross-departmental support when needed.

• Member Support:
  Assist members with inquiries regarding accounts, ATM errors/ issues, payroll deductions, ACH transactions, wire transfers, digital banking, and payment systems.
• Payment Processing:
  Handle incoming and outgoing domestic/foreign wire transfers, ACH transactions, and rejected check processing promptly and accurately.
• Systems Management:
  Maintain and update payment systems, including debit card operations, ATM functionality, and other transaction platforms.
• Fraud Monitoring:
  Review reports daily to detect fraudulent or suspicious activity and coordinate necessary actions.
• Reconciliation and Audits:
  Balance general ledger accounts, perform monthly audits, reconcile payroll accounts, and track transaction activity.
• Collaboration:
  
  Support departments such as Fraud and Card Analysts, Treasury Management, and Accounting as needed.
• Training and Cross-Training:
  Assist in onboarding new employees and provide backup for other payment-related roles within the team.

• High school diploma coupled with technical school or college training.
• Preferred certifications: NCP (National Check Professional)
• Proficiency in using online computer terminals and software like Word, Excel, and document archives, with knowledge of ATM network software preferred.
• Familiarity with transaction processes and product procedures…