Patient Service Representative Lead

Join to apply for the Patient Service Representative Lead role at Prevea Health

Location:

St. Mary's MOB-188, Green Bay, Wisconsin

The Patient Service Representative Lead Float (PSR Lead Float) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The PSR Lead Float is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea.

The PSR Lead Float will assist the PSR Supervisor in coordinating assigned staff and departmental duties and will assume supervisory duties and responsibilities in the absence of the Supervisor. This role supports multiple locations.

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Work closely with the supervisor to develop and maintain staff schedules.
• Proactively identify and communicate staff concerns and performance issues to the supervisor.
• Coach staff on operational best practices and procedures.
• Serve as back-up in the absence of the supervisor and act as liaison to the manager.
• Provide accurate daily batches and/or deposits to appropriate staff for processing.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Route medical inquiries, complaints, and messages to appropriate parties.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.

Education: High School Diploma and/or GED Required

Experience: 1-3 years of experience in customer service

Insurance and/or Healthcare Setting: Preferred

• Skills and Abilities: Maintain a leadership role within respective departments while positively leading by example.
• Display proficient telephone and computer skills with clear and professional speaking.

Apply Online: ipc.us/t/

EEO Statement: Prevea Health is an Equal Employment Opportunity/Affirmative Action employer.