Patient Service Representative East

1 day ago – Be among the first 25 applicants

Job Location:

Green Bay, Wisconsin, United States
• Patient Service Representative – East Mason

Full‑time, 40‑hour week. Benefit eligible.

The Patient Service Representative (PSR) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. The PSR acts as a liaison between patients and medical staff.

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints, and messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co‑payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

• Education:
  
  High School Diploma and/or GED required.
• Experience:
  
  1–3 years in customer service, preferably in insurance and/or healthcare settings.
• Skills:
  
  Proficient telephone and computer skills with clear and professional speaking. Ability to provide exceptional customer service, evaluate satisfaction, and respond empathically to patient needs. Multi‑task effectively in fast‑paced environments. Positive interaction with staff and teamwork promotion.

Full‑time benefit eligible. Continuous education, training, and support.

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care

Prevea is an Equal Employment Opportunity/Affirmative Action employer.

APPLICATION INSTRUCTIONS:
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