Wellness Center Staff

Job Summary

At the Y, we support members in achieving their personal wellness goals as a part of our commitment to improving the nation’s health and well-being. Wellness Center Staff deliver an exceptional member experience in the way we engage with members:

• Support members on their personal wellness journey to reach their goals and achieve healthy spirit, mind and body
• Welcome members into an environment where they feel respected and physically and emotionally safe
• Connect members to the people and resources that help them achieve their goals

This position will work evenings and nights with a rotating weekend schedule.

• Facilitate relationship building so the Y is more than a membership – but also a place to belong
• Maintain a safe and clean environment in the wellness center and locker rooms, equipment and group exercise spaces; stock resources and enforce Wellness Center policies
• Employ approved wellness strategies that ensure participant’s health, safety, and wellbeing as they achieve their wellness goals
• Welcome new members; greet and engage members and guests; conduct interviews
• Maintain a consistent presence in the Wellness Center and conduct frequent walk‑throughs to be accessible to members and guests
• Conduct wellness center orientations, learn members’ wellness goals, and create and support an engagement plan that helps them achieve those goals. The plan should include various Healthy Living Initiatives such as Personal Training, Small Group Training, Group Exercise and Mind/Body Offerings; provide appropriate marketing and communication materials
• Help members get engaged and comfortable in new programs by introducing them to instructors, managing expectations, and navigating the unfamiliar. Invite them to the first class when appropriate and introduce them to other participants
• Work closely with Personal Trainers, Group Exercise Instructors, and Yoga Instructors to provide the best collaborative member experience. Collaborate with the Healthy Living Director, and Sales and Service staff to transition new members to connected and committed members
• Develop a good understanding of all the Y has to offer, help members build connections with all relevant program staff, and share the many reasons why the Y is so much more
• Support fundraising initiatives
• In the event of an injury or emergency, serve as a safety responder (responding, reporting, and preventing). Adhere to and enforce safety policies and procedures for the Center and Association
• Act according to facility protocol to ensure the safety of all staff and children, which includes:
  • Adhere to policies related to boundaries with staff and children
  • Attend required abuse risk management training
  • Report suspicious and inappropriate behaviors and policy violations
  • Follow mandated abuse reporting requirements

• Demonstrated passion for health and wellness and motivating others in a healthy lifestyle is critical
• Strong servant leadership aptitude and customer service skills are required
• Passion for the Y’s mission and cause to strengthen the foundations of community and for healthy living is required
• Experience in wellness coaching or a wellness environment field preferred
• Completed coursework (e.g., 2‑year degree) or equivalent experience and education/certification in health and wellness, personal training, or related field is helpful. Training is available to the right person with a passion for the Y, health and wellness, and serving others
• Solid office skills, including computer and data entry skills, are important for scheduling time and appointments and reporting quality results
• Must complete Listen First within the first nine months of employment
• CPR/First Aid certifications are required within the first six months of employment (training provided)
• YMCA Strength and Conditioning Certification is required within the first six months

• Building Relationships:
  Connect people to the Y’s cause by developing inclusive relationships and collaboration. Create sustainable relationships within the Y
• Critical Thinking and Decision Making:
  Make informed decisions within the scope of delivering exceptional SMART Service. Base…